Austin City Limits Music Festival
Q: Do the travel packages for the ACL Festival have a minimum age?
A: There is not a minimum age to attend this festival. However, all persons must be 18+ to reserve and check into the hotel. Persons under the age of 18 years may still occupy a room; however the person whose name is booked for the reservation must be 18 years of age to check in to the hotel. Please be sure to bring a valid photo identification.
Q: How will I receive my tickets?
A: A CID Entertainment representative will be in a designated location in your hotel to assist you. Here you will pick up your tickets and merchandise. As it gets closer to the event, the package purchaser will receive an e-mail with all of the event details, including exact times and locations for the check-in and VIP activities.
Q: How can I get to the festival from my hotel?
A: Depending on your ticket type, there are a couple of different options. All guests (GA included) have access to the free ACL shuttle line. Board at Republic Square at the corner of 4th & Guadalupe and you’ll be dropped off at the festival entrance on Barton Springs Road. The shuttles begin at Republic Square at 10AM and make their final return from the park at 11PM each day of the festival. All VIP guests that purchase at least 4 VIP passes will also receive a VIP festival parking pass. All Platinum guests will have access to an exclusive shuttle line service to and from the festival. As it gets closer to the event, all guests that purchased a Platinum Package will receive an e-mail with the exact times and locations for the shuttle services.
Q: The people attending the festival with me may be arriving late. How can they check-in at the hotel and get their tickets and merchandise?
A: The original purchaser will receive all festival wristbands at the Travel Package Will Call in your hotel. They will have to distribute accordingly. In order to receive all remaining VIP merchandise, we advise everyone arrive at the hotel all at once.
Q: I purchased packages for my family, but I will not be in attendance. Can they check-in at the hotel on my behalf?
A: Please have the purchaser contact Guest Services at 888-805-8930 to issue a name change to a person or family member attending at least one week prior to the festival.
Q: What if I change my mind and don’t want my package?
Q: Am I going to have an amazing time?