BUKU Music + Art Project 2017
Travel Package FAQ
Q: Do BUKU Music + Art Project Travel Packages have a minimum age?
A: All BUKU attendees must be at least 18 years of age. However, all persons must be at least 21+ to purchase and check into the Aloft New Orleans and must be 18+ to purchase and check into the Marriott New Orleans Convention Center. People under those ages may still occupy a room; however the person whose name is booked for the reservation must be of the age required for hotel check-in. Please be sure to bring valid photo identification.
Q: Do these travel packages come with festival-access?
A: Yes! Travel packages come with either 2 or 4 GA, GA Plus, VIP, or TOO BUKU VIP Tickets. 4-person packages are only available with GA tickets.
Q: Is there a payment plan for these packages?
A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 2/1/17. If you purchase after 2/1/17, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.
Q: Where will I receive my tickets?
A: CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in and pick up your tickets and merchandise gifts.
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. Approximately one week prior to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package Check-in.
Q: What time is check-in and check-out at each hotel?
A: We abide by the hotels’ standard check-in and check-out times, which are:
Aloft New Orleans Downtown: Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.
Marriott New Orleans Convention Center: Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.
Q: Is parking provided at the hotel?
A: Hotel parking is not included in the package. Both hotels offer valet parking for an additional fee.
Q: How far is each hotel from the festival?
Aloft New Orleans is approximately (1.9) miles from the festival. Marriott New Orleans Convention Center is approximately (.7) miles from the festival.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?