Travel Package FAQs
Q: Does Christmas Jam have a minimum age?
A: Nope! The main event at the Cellular Center is open to people of all ages! However, when purchasing a travel package, all persons must be at 18+ to check into the hotel. People under the age of 18 may still occupy a room; however, the person whose name is booked on the reservation must be 18+ to check in and must present valid photo identification. The Pre-Jam event at the Orange Peel is 21+.
Q: Do these travel packages come with festival-access?
A: Yes! All travel packages come with either 2 GA, VIP, or Golden Hammer Tickets. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Package guest!
Q: Where will I receive my tickets?
A: CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.
Q: What time is check-in and check-out at each hotel?
A: We abide by the hotels’ standard check-in and check-out times, which are:
RENAISSANCE ASHEVILLE HOTEL
Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.
Q: Is parking provided at the hotel?
A: Hotel self-parking is included in the package and valet is available for an additional fee.
Q: Do I need to purchase a festival parking pass/is shuttle service included in my package?
A: It is not necessary to purchase a parking pass, as the Festival is within easy walking distance of the hotel. The hotel is just about 0.7 miles from the Orange Peel. It is a short 15-minute walk or a quick 5-minute drive. The hotel is even closer to the US Cellular Center. It is only a half mile away so you can easily walk over in 10 minutes or take a 2-minute drive.
Q: Can I purchase a travel package for just one night?
A: All travel packages available for this event are for two nights only. If you would like to add an additional night to your stay, please reach out to our Guest Services team at 888-805-8930, and we’ll happily go over any options you may have.
Q: As a VIP/Golden Hammer guest, how will I be able to find all the amazing VIP/Golden Hammer amenities and services throughout the event?
A: As it gets closer to the event, the purchaser will receive an email with all important event details.
Q: As a VIP, will I have access to all GA areas?
A: Yes! You will be able to access any area of the event that General Admission guests are permitted to access.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Is there a payment plan for these packages?
A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 11/9/16. If you purchase after 11/9/16, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Still got questions?
A: Check out the event website right here.
Q: Am I going to have an amazing time?