The ‘Lost In Paradise’ Common Kings Meet & Greet Experiences
Q: Can I purchase a ‘Lost In Paradise’ Common King Meet & Greet Experience AND a Matisyahu Fan Experience?
A: YES! If you would like to attend both experiences, please purchase a Matisyahu Fan Experience and then a ‘Lost In Paradise’ Common Kings Meet & Greet Experience UPGRADE. This will allow you to attend both experiences without double purchasing concert tickets for yourself!
Q: What is an UPGRADE experience?
A: An UPGRADE includes the same amenities with the exception of a concert ticket. It is intended for guests that have already purchased their concert ticket. Please know all guests with an upgrade must purchase a ticket separately in order to utilize the upgrade experience!
Q: Do the experience packages have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page. You may also refer to the venue’s website for details regarding your specific event if it is not on the ticketing page.
Q: Can I purchase an experience package at the Box Office?
A: No, experience packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option to select your ticket delivery method. If you choose to have your tickets shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please swing by the venue box office to receive your tickets. We will have a separate check-in for you on the day of the show which is where you will pick up your experience credentials and merchandise. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for check-in. Please bring valid photo identification, and stay tuned for that email!
PLEASE NOTE: UPGRADE DOES NOT INCLUDE A CONCERT
Q: Is parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: When can I check-in and receive early entry?
A: While the exact time varies with each show, our check-in will generally occur about 2 hour before the main show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: When will the 2-song acoustic pre-show performance take place?
A: The exact timing ultimately varies with each show but it will take place prior to doors opening. More specific times will be announced in the informational email we will send about a week before the event.
Q: If I’m unable to make it to check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our check-in. We are unable to ship out any merchandise post-event.
Q: Can I leave and come back once I check-in?
A: Most venues have a no re-entry policy that we must abide by. Once your concert ticket is scanned, you must remain within the venue.
Q: Can I get an autograph from Common Kings during the meet & greet photo opportunity? A: Autographs are not included as part of this package, but we promise – the intimacy of the experience will more than make up for the lack of any signatures!
Q: Can I get a solo picture with Common Kings?
A: Due to time constraints, everyone will most likely be organized by the group that they came with for the photo opportunity.
Q: Can I bring my own camera?
A: You can bring your camera phone and/or a standard point-and-shoot for the main concert. Any cameras with detachable lenses will not be permitted, however.
Q: How many people will be able to ask the band a question during the Q&A?
A: Everyone will have the opportunity to submit their question ahead of time but there will be a select number of questions that will be answered. While not all guests will have the ability to have their question answered, it is still an incredible opportunity to get to know the band members. There are plenty of fun stories to be shared!
Q: What is an on-site host?
A: The concert concierge is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930or [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at [email protected] or 888-805-8930. We will walk you through any available options.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?