Dead & Company Summer Tour 2017
Seamless and VIP Experience FAQ
Q: Do these packages have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I choose whether I get a General Admission Pit ticket or a Premium Reserved ticket?
A: Yes! You can narrow down your ticket search during the ticket selection process as long as both are options available. Please note, some cities may only offer one ticket type while other cities may offer both GA and Premium Reserved options.
Q: How will I know where my seat is located if I select a Premium Reserved ticket?
A: Your seat location will be displayed while going through the purchase process before you complete your purchase. The ticketing system will automatically give you the best seat available with the package at your time of search. If you forget your seat location, you can always refer to your order receipt that you received via email after purchase!
Q: Can I purchase a VIP Package at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase the package online in advance.
Q: Can I call CID Entertainment to purchase VIP packages?
A: No, we are not able to process any orders over the phone though we are always happy to help walk you through the purchasing process. Guests will need to purchase our packages online following the links on our website.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors, such as availability, the venue, and date of contact. Please reach out to our Guest Services team at 888-805-8930 to inquire about any upgrade availability and we will be happy to discuss your options with you!
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of having your tickets mailed, printed at home (E-Ticket), or picking them up at Will Call. If you choose to have your tickets shipped to you or printed at home, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you select Will Call as your ticket delivery method, you will need to pick your tickets up from the box office before heading to Check-in.
Q: When can I check in as a VIP guest?
A: We will provide the specific times and check-in location for your show in our informational email about one week prior to the concert.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All ‘Scarlet>Fire’ Seamless merchandise must be redeemed on site at our Check-in. We are unable to ship out any merchandise post-event.
Please note, the ‘Steal Your Face’ VIP and ‘Golden Road’ Super VIP merchandise is an exception and will still be shipped post event.
Q: What does early venue entry mean?
A: Guests will have access to the GA Pit or their reserved seats (depending what ticket type they have) and merchandise shopping before the General Public are let inside the venue.
Q: Is VIP parking included?
A: The Golden Road Super VIP Experience includes (1) VIP parking pass per order*, which will be sent electronically via e-mail several days prior to the event. The Scarlet>Fire Seamless Experience and Steal Your Face VIP Experience packages do not include a parking pass.
*Parking pass is unavailable in Saratoga, NY and Boston, MA
Q: What is a concert host?
A: The concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: Can I acquire Accessible Seating as part of a VIP program?
Q: The people attending the concert with me may be arriving late. How would they get their items from VIP Check-in?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I no longer have the credit card that was used to purchase my package. Will I still be able to check in for my package?
A: Yes! Please be sure to bring a valid photo ID and a copy of your order receipt to check in.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up the package on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: What if I can no longer attend or change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: What if you didn’t answer all of my questions?!
A: Please give our Guest Services team a ring at 888-805-8930 or send an email to [email protected]. We are open from 10AM-6PM ET; 7 days a week!