The ‘All Business’ VIP Experience FAQs
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I purchase a VIP Package at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: How will I receive my ticket?
A: During the purchasing process, you will have the option to select the delivery method for your ticket. Please be sure to have your ticket in hand the day of show as we will not have any tickets.
Q: Where will I receive my VIP credentials?
A: All VIP credentials will be available for pickup at the venue. As it gets closer to the event, an informational email will be sent with further details regarding time and location. Please be sure to bring valid photo ID to pick up everything.
Q: Is VIP parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: When does the VIP program start?
A: Generally the program will begin 2 hours before the main show. More specific times will be announced in the informational email we will send to you about a week before the event.
Q: How will I receive the merchandise?
A: All merchandise items will be available for pickup at the venue. More details will be provided in the informational email.
Q: Can I bring my own camera to the Meet & Greet?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted. We will have a representative available to assist with taking the photo.
Q: Can I get an autograph with Juicy J during the meet & greet?
A: Due to time constraints, there will not be any autographs during the meet & greet. However, you will be receiving a Poster hand signed by Juicy J.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyone’s credentials and merchandise the day of the show. They will have to distribute accordingly. We advise everyone to enter the concert all at once.
Q: Can I acquire Accessible Seating as part of a VIP program?A: If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at [email protected] or 888-805-8930. We will walk you through any available options.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?