Kaskade 2017 FAQs
Q: Do any of the packages have a minimum age?
A: The age policy for the event varies with each venue. Please refer to the venue age restrictions for each city.
Q: Will there be seating within the private VIP viewing area?
A: There will not be seating in the reserved viewing area. The location of the viewing area will vary from venue to venue.
Q: Can I acquire Accessible Seating as part of a VIP program?
Q: Where will I receive my tickets and merchandise?
A: If you opted to have your tickets picked up at will call, you will need to stop at the venue’s box office to receive your concert tickets. If you opted to have the tickets mailed to you or printed at home, please bring your tickets with you. We will have a separate VIP check-in for you on the day of the show. This is where you will pick up your VIP credentials and merchandise. As the event gets closer, the ticket purchaser will receive an informational email with all the event details including the times and locations for all VIP activities. Please be sure to provide a valid email address and phone number when purchasing, and bring a valid photo identification to VIP check-in.
Q: Is VIP parking included?
A: Parking is not included in the VIP package elements.
Q: Can I bring my own camera to the show?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will need to distribute everyone’s tickets accordingly after receiving them from us at will call. The original purchaser must be present at the time of our VIP check-in to pick up all VIP credentials and merchandise. We advise everyone enter the concert all at once.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: To accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: Ticket packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail.
Q: Am I going to have an amazing time?