Lady Antebellum Fan Experience FAQs
Q: Do the Fan Experiences have a minimum age?
A: The majority of shows are open to people of all ages! However, the age policy can vary with each venue. Please refer to the venue age restrictions for each show.
Q: Can I choose where my seat is for the show?
A: During the ticket selection process, you can narrow down your search depending on what is still available.
Q: Where will I receive my VIP credentials?
A: All VIP credentials will be available for pickup at the venue. As it gets closer to the event, an informational email will be sent with further details regarding time and location.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue for more details regarding parking.
Q: How will I received the merchandise?
A: All merchandise items will be conveniently provided on-site during our VIP check-in. The informational email will include the exact timing our check-in will be available. If any guests are unable to make it to check-in, we are happy to look into shipping options for a flat rate cost at your expense.
Q: Can I bring my camera to the pre-show acoustic performance?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyone’s tickets and merchandise at check-in. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at [email protected] or 888-805-8930. We will walk you through any available options.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy
for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?