Wintergreen Shuttle Pass FAQs
Q: How do I get my shuttle pass? Where do I go??
A: All shuttle passes are will call only. About two weeks before the event, we will send you an informational email regarding check-in, including how to go about picking up your shuttle pass. Upon arrival, the purchaser will present photo ID and receive a shuttle wristband for each pass purchased.
Q: Is there a minimum age to purchase a shuttle pass?
A: Nope! People of all ages can purchase and ride the shuttle. Children 12 and under may ride the shuttle free of charge. If you will have a child 12 or under riding the shuttle please reach out to our Guest Services team at 888-805-8930 or [email protected] to let us know.
Q: Does my shuttle pass include a ticket to the concert?
A: No it does not, but it does provide you with safe, reliable round-trip transportation.
Q: How long does it take to get to the venue from my hotel??
A: The Wintergreen Resort is about 28.5 miles from the festival. About 45 minutes driving time in our comfy shuttle. Please note that travel time will vary depending on festival traffic.
Q: Where do I get dropped off at the event?
A: Our shuttles drop off and pick up right near the entry area for the event. We will have more details regarding this in the informational email we send you closer to the event.
Q: When will the shuttles depart after the concert is over?
A: Shuttles will depart promptly after the concert is over. We will wait about 30 minutes after the music ends for everyone to make their way back to the shuttle. Don’t worry, this is plenty of time if you leave the venue and make your way directly back to the shuttle.
Q: Is there a lost and found for any items lost on the shuttle?
A: If you have lost an item on the shuttle please reach out to our Guest Services team at 888-805-8930 or email us at [email protected]. We do our best to make sure lost items are returned to their rightful owner.
Q: Do you offer wheelchair accessible shuttles?
A: If you require wheelchair accessibility please reach out to our Guest Services team in advance of the event date at 888-805-8930 or email us at [email protected]
Q: I purchased a shuttle pass but can no longer attend. Can my friend or family member pick-up the pass on my behalf?
A: Sure! In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or at [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the pass on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want to use my shuttle pass?
A: All of our shuttle passes are non-refundable. Please refer to the Purchase Policy for complete details.
Q: You didn’t answer my question! What gives?
A: Feel free to reach out to us at [email protected] or at 888-805-8930 with any other questions you may have.