Lockn’ Wintergreen Travel Package FAQs
Q: Does the Wintergreen Resort hotel travel packages have a minimum age?
A: Lockn’ Festival is open to people of all ages! However, when purchasing a travel package, all persons must be 21+ to purchase a package and to check into the hotel. People under the age of 21 may still occupy a room; however the person whose name is booked on the reservation must be 21+ to check in and must present valid photo identification.
Q: Do these travel packages come with festival-access?
A: Yes! All travel packages come with either 2 or 4 GA, VIP, or Super VIP Tickets. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Packager!
Q: Where will I receive my tickets?
A: CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.
Q: What time is check-in and check-out at each hotel?
A: We abide by the hotels’ standard check-in and check-out times, which are:
Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.
Q: Is parking provided at the hotel?
A: Yes. After you check-in, the front desk will direct you to the space for your unit.
Q: Do I need to purchase a festival parking pass/is shuttle service included in my package?
A: It is not necessary to purchase parking passes with this travel package. Shuttle service between the hotel and venue is included in your package. We will let you know the specific shuttle schedule closer to the event – stay tuned for an informational email which will be sent closer to the event date!
Q: Can I purchase a travel package for just one night?
A: All travel packages available for this event are for four nights only. If you would like to add an additional night to your stay, please reach out to the Wintergreen to make a separate reservation for any nights not included with our package. Once you have the additional night reservation, please contact our Guest Services team at 888-805-8930 and we will do our best to link the stay to your order with us.
Q: How far is each the Wintergreen Resort from the festival?
The Wintergreen Resort is about 28.5 miles from the festival. About 45 minutes driving time in our comfy shuttle. Please note that travel time will vary depending on festival traffic.
Q: As a VIP/Super VIP guest, how will I be able to find all the amazing VIP/Super VIP amenities and services throughout the festival?
A: Check out the Lockn’ Festival website for more festival information and details! Additionally, as it gets closer to the event, the purchaser will receive an email with all important event details.
Q: As a VIP, will I have access to all GA areas?
A: Yes! You will be able to access any area of the festival that General Admission guests are permitted to access.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Is there a payment plan for these packages?
A: Yes, there are payment plans for all travel packages! An initial 50% will be charged upon purchasing your package and the final 50% payment will be automatically deducted on January 16th, 2017. If you purchase after 1/16/17, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Still got questions?
A: Check out the festival’s own FAQ right here.
Q: Am I going to have an amazing time?