‘Bootleggers’ Meet & Greet Upgrade FAQs
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Does the ‘Bootleggers’ Meet & Greet upgrade include a ticket to the show?
A: No! The upgrade packages do not include a ticket to the concert. All guests with an upgrade package must purchase a concert ticket on their own in order to gain entry into the venue
Q: Where will I receive my VIP credentials?
A: All VIP credentials will be available for pickup at the venue. As it gets closer to the event, an informational email will be sent with further details regarding time and location. Please be sure to bring valid photo ID to pick up everything.
Q: How will I receive the merchandise?
A: All merchandise items will be available for pickup at the venue. More details will be provided in the informational email.
Q: If I’m unable to make it to the ‘Bootlegger’s’ Meet & Greet Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our Check-in. We are unable to ship out any merchandise post-event.
Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur a couple hours before doors open. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: What is the acoustic performance going to be like?
A: It will be a small performance with just Luke Combs and his guitar! In one word: intimate.
Q: Can I get a solo picture with Luke Combs during the photo opportunity?
A: Due to time constraints, everyone will most likely be organized by the group that they came with for the photo opportunity.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?