The Lumineers 2017 FAQs
Q: Does the Big Parade Fan Experience or the ‘In the Light’ Seamless Experience have a minimum age?
A: The majority of shows are open to people of all ages! However, the age policy can vary with each venue. Please refer to the venue age restrictions for each show.
Q: Can I choose whether I get ticket in the pit or a premium reserved seat?
A: Yes. You can narrow down your ticket search during the ticket selection process as long as both are available.
Q: Where will I receive my tickets?
A: If you chose to have your tickets mailed to you or selected the print-at-home delivery method, please bring your tickets with you. If your ticket delivery method is “will call” you will need to pick them up at the venue box office before meeting us at VIP check-in. Regardless of your ticket delivery method, all VIP guests will need to check in with CID at the VIP check-in location. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all VIP activities. Please be sure to bring valid photo identification.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue for more details regarding parking.
Q: When can I check in as a VIP guest?
A: Generally, check-in opens about 2 hours before the main show. More specific times will be announced in the informational email we will send to you about a week before the event.
Q: Is there a secure space that I can leave my VIP merchandise during the show?
A: Once you check-in and receive all appropriate merchandise, you should have an opportunity to bring items back to your car before entering the concert venue.
Q: Can I bring my own camera to Ophelia’s Lounge?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyone’s tickets and merchandise at check-in. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or [email protected] to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?