CID Entertainment was founded by music industry professionals and Tour Managers who have managed the travel and accommodations of many bands and countless fans. Our goal is to offer hassle free, one click solutions, for your music travel needs. CID Entertainment is also a ground breaker in VIP accommodations, providing VIP services for many of the nation’s biggest festivals and touring acts.

Why didn’t I receive my confirmation e-mail?

Certain E-mail providers may be recognizing "new" mail from cidentertainment.com as spam and putting the confirmation email in your spam folder. If you E-mail us (info@cidentertainment.com), you will be able to receive E-mails from us since you initiated the communication. It is important to check your spam folder, because you may receive E-mail from us closer to the date of the show with important package information.

What if I change my mind and don’t want my package?

Ticket packages are Non-refundable. Please refer to the Terms of Use for complete details.

If I can’t go, can I give my package to a friend? (Name Changes)

Packages purchased through this site are non-transferable. Only the person listed as Attendee on the Order Page may use the packages. However, we do understand that there are certain times that you simply need to transfer the package as you can no longer attend the event as planned. Contact our customer service department, and we'll help you out if you really, really need to transfer the package. Please don't lie to us though, because that wouldn't be nice, and we'll totally catch you.

How long are packages available to purchase?

Packages are available for purchase until all packages are sold out, or simply no longer available. There are certain times when our inventory will drop dramatically in one day due to an increase in sales, or a depletion of available goods. So in other words, if you are going to purchase a package, we recommend that you do so in a timely manner. We will never, ever, ever sell a package that we cannot produce and are very careful monitoring our inventory.

Is airfare included?

As of today, CID Entertainment does not deal with airfare. We strongly recommend Virgin America and JetBlue whenever possible. They seem to "get it." Also, Kayak is a very useful resource.

Do you sell tickets only?

All of our packages include something beyond just tickets. Sometimes it's just a bus ride from the hotel to the show, sometimes it's a luxurious, decked out Safari Tent that you move into for 4 days just a couple hundred yards from the main stage. We cannot separate our packages into a la carte items such as just tickets, as that would leave the other half of the package unsold, and it would get lonely.

The package I want is not on your site. Will you custom build me a package?

Packages are generally arranged and sold "as is." However, It could not hurt to contact one of our super friendly and helpful Customer Service Representatives with your special request. We may not always be able to accommodate your request, but we will try. Special considerations will always be made for anyone with special needs.

Note to Disabled Users:

If you need special accommodations, please let us know by calling or emailing our Customer Service Representatives. We will always do our best to accommodate your needs.

Are the tickets within the CID Entertainment packages guaranteed?

Of course!!! CID Entertainment packages sold with and without tickets are guaranteed. Tickets will be held at will call for all events so that we can get to meet you when you show up. Will Call locations will vary depending upon location. We strive to make this as hassle-free as possible, so the will call location will be easy to find and conveniently located.

When do I receive my tickets? Are they sent to me when I purchase my package?

All tickets for CID Entertainment events are held and distributed at Will Call. This Will Call site is subject to change depending on the event. If you have purchased a travel package, will call is most likely in the lobby of your hotel. If you have purchased a VIP ticket, will call is most likely at, or very close to the venue that the concert is taking place. This is where you'll pick up your tickets, shuttle passes, posters, bouncy balls, t-shirts, or whatever is included in your specific package. An email will always be sent to you at least 7 days prior to the event with the exact location of will call. We always try to get us best location possible for will call, so sometimes when we go on sale, the exact location or will call is not yet known.

What rules govern any purchase I make from CID and/or via the CID website?

In addition to any rules, terms of use or purchase policies posted by an applicable third party, the CID Purchase Policy shall apply and by making any purchase you agree to the terms and conditions therein.