Intern will focus on assisting customer service team on everything that is customer service.

Duties will include:

• Field and resolve incoming telephone calls and emails
• Respond promptly to customer inquiries
• Obtain and evaluate all relevant information to handle inquiries and be nice to people
• Perform customer verifications
• Process orders, forms, applications and requests
• Direct requests and unresolved issues to the designated resource
• Manage customers' accounts
• Keep records of customer interactions and transactions in our Filemaker system
• Be pleasant in the workplace
• Record details of actions taken
• Manage administration
• Communicate and coordinate with internal departments
• Follow up on customer interactions to ensure the highest level of customer satisfaction

Requirements for the position are as follows:

• Excellent written and verbal communication skills 

• Detail oriented 

• Extensive knowledge and experience with Excel 

• Customer service experience a plus
• Database experience a plus
• Must live in or around NYC 


Experience with the Microsoft Office Suite is required. Experience with Filemaker (or other database software), Email Marketing software a plus but not necessary.

As an intern, you’ll be an essential part of the CID team and have a fun time while gaining valuable knowledge and work experience in the entertainment industry.

Internship can be used for college credit.

Must be available at least 3-5 days a week.

Interested? Please send a cover letter and resume to internships@cidentertainment.com* and complete the CID Entertainment internship application linked below.

» Internship Application

*Please note, inquiries WITHOUT a cover letter will not be considered. This is your opportunity to tell us about yourself and why you would make a good addition to our team!

More Career Opportunities »