Welcome to the CID Entertainment, LLC ("CID", "we", "us", "our") Purchase Policy (this "Policy"). Please read this Policy carefully prior to purchasing any good or service via CID and/or www.cidentertainment.com (the "CID Website"). This Policy is designed to ensure your satisfaction and understanding of the purchase process via CID and/or the CID Website. This Policy is subject to, and incorporates by this reference, the Terms of Use, and are in addition to any other information posted by CID and terms of use or purchase policy set forth by any of CID's affiliates or third party partners (each, a "Third Party" and collectively, the "Third Parties"), including, without limitation, travel partners, event producers and promoters, hotel/bus/travel suppliers, artists, venues and ticket companies. By making any transaction, including, without limitation, the purchase of any good and/or service, via CID and/or the CID Website, you acknowledge and agree to be bound by the terms and conditions set forth in this Policy. If you do not agree to this Policy, please do not purchase anything, or enter into any transaction, via CID or the CID Website. Be sure to return to this Policy periodically to review the most current version of the Policy. We reserve the right at any time, at our sole discretion, to change or otherwise modify this Policy without prior notice.
Third Parties.
The CID Website displays information about events, concerts, artists, travel locations, dates, tours, rates, services, packages, transportation, hotel accommodations, currency, schedules, travel companies, various forms of entertainment and many other things and amenities. This information is supplied to us by Third Parties and we cannot check the accuracy of such information. Many of the goods and/or services which make up your purchase are provided by Third Parties in accordance with their own terms and conditions which may limit or exclude such Third Party's liability to you. You understand that any violation of any Third Party's terms and conditions may result in cancellation of your reservation, in your being denied access to the applicable travel/event product or services, in your forfeiting any monies paid for such reservation/event, and/or in our debiting your account for any costs we incur as a result of such violation. CID's display on or through the CID Website of product options offered by Third Parties does not in any way imply, suggest, or constitute any sponsorship, recommendation or approval of such Third Party or its goods or services by CID. You agree that CID is in no way responsible for the accuracy, timeliness or completeness of information it may obtain from these Third Parties. Your interaction with any Third Party accessed through the CID Website is at your own risk, and CID will have no liability with respect to the acts, omissions, errors, representations, warranties, breaches or negligence of any such Third Party or for any personal injuries, death, property damage, or other damages or expenses resulting from your interactions with any Third Party. We accept no responsibility for information supplied to us by Third Parties and we recommend you confirm all information contained on or linked from the CID Website with the applicable Third Party. IF APPLICABLE, HOTEL RATINGS STATED ON THIS WEBSITE (INCLUDING, WITHOUT LIMITATION, PHOTOGRAPHS, LIST OF HOTEL AMENITIES, AND DESCRIPTIONS OF PROPERTY) ARE PROVIDED BY THE RESPECTIVE SUPPLIERS AND SERVICE PROVIDERS. THESE HOTEL RATINGS ARE GENERAL GUIDELINES AND WE CANNOT GUARANTEE THEIR ACCURACY. THEY ARE TO BE USED AS A GENERAL GUIDE AND THE RATINGS AND HOTEL INFORMATION MAY BE AMENDED PERIODICALLY BY THE RESPECTIVE SUPPLIERS TO KEEP CURRENT. If for any reason, any Third Party cancels or is otherwise unable to provide the goods and/or services for which you have purchased, in whole or in part, your remedy, if any, lies against that Third Party, and not against CID. In the event we received payment by credit or debit card, you agree that you will not seek to chargeback or recover your payment or any other losses from us.
Third Party Rules and Restrictions.
ADDITIONAL TERMS AND CONDITIONS WILL APPLY TO YOUR PURCHASE, TRANSACTION, RESERVATION AND/OR PURCHASE OF TRAVEL-RELATED GOODS AND SERVICES THAT YOU SELECT. Please read these additional terms and conditions carefully. You agree to abide by the terms and conditions of purchase imposed by any Third Party with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the Third Party's rules and restrictions regarding availability and use of goods, products and/or services. Some hotels or other Third Parties may require you to present a credit card or cash deposit upon check-in to cover additional expenses incurred during your stay. Such deposit is unrelated to any payment received by CID for your hotel booking or other transaction. You acknowledge that some Third Parties offering certain services and/or activities may require you to sign their liability waiver prior to participating in the service and/or activity they offer. You understand that any violation of any such Third Party's rules and restrictions may result in cancellation of your reservation(s), in your being denied access to the applicable event, product or service, in your forfeiting any monies paid for such reservation(s), and/or in our debiting your account for any costs we incur as a result of such violation.
Transaction Information.
ALL SALES ARE FINAL AND NON-TRANSFERABLE. NO REFUNDS, NO EXCHANGES, NO RESALE, NOT REDEEMABLE FOR CASH. Without limiting the foregoing, any and all documents issued to travelers are non–transferable. Such documents may include but are not limited to, concert tickets, VIP passes, airline tickets, hotel vouchers, tour vouchers, or any other document used to confirm an arrangement with a Third Party. Such documents may also be subject to conditions such as, but not limited to, being non–refundable, non–date–changeable and subject to cancellation or amendment fees. It is your responsibility to familiarize yourself with these terms and conditions. The details of the prices, hotels, packages, tours, concerts, artists, events and other information displayed on the CID Website or a Third Party's website are subject to change without notice. The goods, products and services described on the CID Website are subject to availability. The resale or attempted resale of any good, product or service at a price higher than that it was sold for is prohibited and if discovered will result in such good, product or service being voided without refund or other compensation. Any transaction or proposed transaction via CID and/or the CID Website may not be used for advertising, promotion (including sweepstakes, contests and giveaways), or other trade or commercial purposes without the express written consent of CID.
Any ticket, voucher or other good, product or service purchased via CID and/or the CID Website is a revocable license for the applicable period. CID reserves the right, without refund of any portion of the price paid or compensation, to refuse admission or to eject any person who fails to comply with this Policy, the rules of an applicable Third Party, and/or applicable local, state or federal law or ordinance, or whose conduct is deemed by CID or the applicable Third Party as disorderly, annoying, illegal, vulgar, abusive, or out of compliance with this Policy or the applicable Third Party's terms, conditions, rules or policies.
Tickets, Cancellations and Changes.
CID acts solely as a third party intermediary between you and various Third Parties who are promoting, producing or otherwise providing or making available the events, amenities, or other goods, products or services for which you purchase tickets, passes, reservations or other means of entry and/or access. You are buying from them. CID sells such tickets, passes, reservations or other means of entry and/or access on behalf of such Third Parties, which means CID does not usually set the base room rates or ticket prices or determine seating locations, except under certain expressly provided circumstances. Such tickets, passes, reservations or other means of entry and/or access are typically subject to a per-item convenience charge and a non-refundable per order processing fee. In many cases, delivery prices, facility fees and/or ticketing charges will also be owed by you. Occasionally concerts or other events are cancelled, in whole or in part, rained out or rescheduled or certain artists, performers or other parties or aspects of whatever good, product and/or service applicable to your transaction may be cancelled for any or no reason. Should this occur, we may attempt to contact you regarding applicable procedures, but it is ultimately your responsibility to contact the appropriate Third Party for exact instructions, and CID shall not be liable for any such cancellations, rain outs, reschedules or any other changes to the good, product and/or service in connection with your transaction, and your sole remedy shall be with the applicable Third Party.
Order Confirmation.
If you do not receive a confirmation number (in the form of a confirmation web page or e-mail) after submitting payment information, or if you receive an error message or service interruption after submitting payment information, it is your responsibility to confirm with the ticketing company or other appropriate Third Party whether or not your order has been placed and transaction was a success. Most likely, you will be the only one aware of any problems that occur during the purchase process, so it is on you to solve them. CID will not be responsible or liable for any losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.
Representations and Warranties.
Without limiting anything set forth in this Policy, you hereby represent and warrant that (a) you will not violate any applicable laws, ordinances and/or regulations at or in connection with the event(s) and/or activities corresponding to your transactions via CID and/or the CID Website; (b) you are of sufficient legal age and authority to enter into any transaction with CID and/or via the CID Website and create legal binding obligations for any liability you may incur as a result of entering into this Policy; (c) you are an authorized user of the credit or debit card used enter into any transaction with CID and/or via the CID Website; (d) you shall at all times be in compliance with any and all terms, conditions, policies and rules set forth by any applicable Third Party; and (e) you have obtained any and all passports, visas, health information and/or other permission necessary in connection with your transaction via CID and/or the CID Website.
Disclaimers.
ALL CID PRODUCTS, GOODS AND SERVICES ARE PROVIDED "AS IS" WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CID EXPRESSLY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, TITLE, NON-INFRINGEMENT, AND SECURITY AND ACCURACY, AS WELL AS ALL WARRANTIES ARISING BY USAGE OR TRADE, COURSE OF DEALING, OR COURSE OF PERFORMANCE, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS.
You acknowledge and agree that by purchasing a CID product, good and/or service and/or attending a corresponding event and/or using any corresponding amenity, you may be engaging in activities that may involve risk of serious injury, including permanent disability and death, property loss and severe social and economic losses. These risks include, without limitation, those caused by or in connection with: (a) the actions, inactions or negligence of a Third Party, and participants, volunteers and spectators at a corresponding event; (b) conditions of any premises or equipment used; (c) temperature and/or weather; (d) condition of other participants or guests; (e) vehicular traffic; and (f) other risks that are not known or foreseeable at this time.
ALL THIRD PARTIES ARE INDEPENDENT CONTRACTORS AND NOT AGENTS OR EMPLOYEES OF CID. CID IS NOT LIABLE FOR THE ACTS, ERRORS, OMISSIONS, REPRESENTATIONS, WARRANTIES, BREACHES OR NEGLIGENCE OF ANY SUCH THIRD PARTIES OR FOR ANY PERSONAL INJURIES, DEATH, PROPERTY DAMAGE, OR OTHER DAMAGES OR EXPENSES RESULTING THEREFROM. CID HAS NO LIABILITY AND WILL MAKE NO REFUND IN THE EVENT OF ANY DELAY, CANCELLATION, OVERBOOKING, STRIKE, FORCE MAJEURE OR OTHER CAUSES BEYOND ITS DIRECT CONTROL, AND IT HAS NO RESPONSIBILITY FOR ANY ADDITIONAL EXPENSE, OMISSIONS, DELAYS OR ACTS OF ANY GOVERNMENT OR AUTHORITY.
Release and Limitation of Liability.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, NEITHER CID NOR ANY OF ITS RESPECTIVE DIRECTORS, OFFICERS, SHAREHOLDERS, PARENTS, OWNERS, MEMBERS, EMPLOYEES, AFFILIATES OR OTHER REPRESENTATIVES (COLLECTIVELY, THE "RELEASEES") WILL BE LIABLE FOR, AND YOU HEREBY RELEASE THE RELEASEES FROM AND AGREE NOT TO SEEK ANY CLAIM AND/OR RELIEF (INCLUDING INJUNCTIVE OR OTHER EQUITABLE RELIEF) INVOLVING, LOSS OR DAMAGES (WHETHER DIRECT OR INDIRECT AND WHETHER CAUSED BY NEGLIGENCE OR OTHERWISE) ARISING OUT OF OR IN CONNECTION WITH THE USE OF, OR INABILITY TO USE, THE MATERIALS IN AND/OR FACILITIES OR PRODUCTS, GOODS AND/OR SERVICES OFFERED THROUGH THE CID WEBSITE, INCLUDING, BUT NOT LIMITED TO, INDIRECT, SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGES, LOSS OF DATA, INCOME, PROFIT OR OPPORTUNITY, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES (EVEN IF CID HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSS OR DAMAGES, OR SUCH LOSS OR DAMAGES WERE REASONABLY FORESEEABLE). IF THIS CLAUSE IS UNENFORCEABLE IN WHOLE OR IN PART IN ANY JURISDICTION DUE TO RELEVANT LAWS, THEN IN NO EVENT SHALL THE TOTAL LIABILITY TO YOU OF THE RELEASEES FOR ALL DAMAGES, LOSSES, AND CLAIMS (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU, IF ANY, DIRECTLY TO CID FOR ANY CORRESPONDING PRODUCTS, GOODS AND/OR SERVICES.
Suitability of Products and Services.
We do not represent that any products and/or services set out on the CID Website will be suitable for you. Without limiting anything else set forth in this Policy, you release CID from any claims in relation to the products and/or services described on the CID Website, including, but not limited to, claims that the products and/or services are not suitable. Third Parties are independent parties over which we have no control. The information and description given about the Third Parties and their products and/or services are based on our inquiries and are believed to be accurate, but we cannot guarantee in respect thereof.
Indemnification.
You agree to defend, indemnify and hold harmless the Releasees from and against any and all liabilities, claims, damages, costs and expenses, including attorneys' fees arising out of or in connection with your use of the CID Websites and/or your violation or breach, or alleged violation or breach, of this Policy, including, without limitation, all representations, warranties, terms, conditions, covenants, acknowledgments and agreements herein.
Termination, Search and Ejection.
You and your belongings may be searched upon entry to, or otherwise in connection with your attendance at, any event or premises in connection with your transaction via CID and/or the CID Website. You hereby consent to such searches and forever waive any and all related claims that could arise. If you elect to withdraw such consent to such searches, you may be denied access to the corresponding good, product and/or service without refund or other compensation. Under certain facility rules, certain items may not be brought into certain events or premises, including, without limitation, alcohol, drugs, controlled substances, weapons, cameras, recording devices, laser pointers, strobe lights, irritants, and various forms of containers. CID and applicable Third Parties reserve the right, without refund or other compensation, to refuse admission to, or eject, any person whose conduct CID or the applicable Third Party deems disorderly, annoying, illegal, vulgar, abusive, or out of compliance with this Policy or the applicable Third Party's terms, conditions, rules or policies. Breach of this Policy or any applicable Third Party's terms, conditions, rules or policies will terminate your license to attend the corresponding event or activity or otherwise enjoy the applicable good, product and/or service, without refund or other compensation.
Insurance.
Many of the problems for which CID cannot be held responsible for can be insured against. CID recommends that you take out insurance to provide adequate cover for medical expenses, personal accident, and curtailment or cancellation of trip. Please note that there are exclusions to coverage of insurance. It is your responsibility to be familiar with the insurance coverage you purchase and ensure that the coverage meets your needs.
Governing Law.
This Policy shall be governed by and construed in accordance with the New York state laws. Any dispute under this Policy shall be subject to the exclusive jurisdiction of the state and federal courts of New York County, New York State and, by making any transaction, including, without limitation, the purchase of any good and/or service, via CID and/or the CID Website, you hereby submit to the jurisdiction of such courts for such purposes and waive any and all objections as to jurisdiction or venue in such courts.
Miscellaneous.
Nothing contained in this Policy will be deemed to constitute either party as the agent or representative of the other party, or both parties as joint venturers or partners for any purpose. You may not assign, delegate or transfer your rights, if any, or obligations under this Policy. CID may assign its rights and duties under this Policy without such assignment being considered a change to the Policy and without notice to you. The terms and conditions set forth in this Policy represent the entire understanding and agreement between you and CID relating to the precise subject matter herein and supersede any and all prior statements, understandings or agreements whether oral or written, and shall not be modified except in writing, signed by CID. Any waiver of any provision of these terms must be in writing signed by CID to be valid. A waiver of any provision hereunder shall not operate as a waiver of any other provision, or a continuing waiver of the same provision in the future. If any court of competent jurisdiction finds any provision of these terms to be void or unenforceable for any reason then such provision shall be ineffective to the extent of the court's finding without affecting the validity and enforceability of any remaining provisions.