Above & Beyond Tour FAQ Draft
Q: Do any of the packages have a minimum age?
A: The majority of shows are open to people of all ages! However, the age policy varies with each venue. Please refer to the venue age restrictions for each show.
Q: Where will I receive my tickets?
A: We will have a separate VIP check-in for you on the day of the show. This is where you will pick up your tickets, VIP credentials and any additional merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all VIP activities. Please be sure to bring a valid photo identification.
Q: When can I check in as a VIP guest?
A: Generally, check-in opens about 1-2 hours before the main show. Specific times will be announced in the informational email that we will send to you about a week before the event.
Q: Is Parking included?
A: Parking is not included. Please refer to the venue for more details regarding parking.
Q: What is a concert concierge?
A: The concert host will be available for any questions or concerns that may arise while you are at the show!
Q: Is there a secure space that I can leave my VIP merchandise during the show?
A: You may be able to run your things out to your car after checking in and prior to getting your ticket scanned when entering the venue. This will be dependent upon the venue’s rules regarding re-entry.
Q: Can I bring my own camera to the concert?
A: You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable. However, cameras with detachable lenses will not be permitted.
Q: Can I get an autograph and solo picture with Above and Beyond during the Meet & Greet?
A: There is no guarantee that Above and Beyond will be able to sign autographs due to time constraints. Everyone will most likely be organized by the group that they come with for the photo opportunity.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Please contact our guest services team at 888-805-8930 to inquire about any upgrade availability for your specific show date.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser must be present at the time of our VIP check-in to pick up all VIP credentials and merchandise. We advise everyone to enter the concert all at once. In the event that someone in your group arrives late, the original purchaser will need to distribute everyone’s tickets accordingly.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks prior to the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy
for more detail.
Q: What if I change my mind and don’t want my package?
A: Ticket packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?