Red Carpet Premium Stage Experience
Q. The Red Carpet package lists the ticket as “One (1) Premium Stage Pit ticket located directly in front of the stage (designated standing room in VIP area)”. The VIP standing room shown on the Ticketmaster venue map is at the back of the venue floor. Is ours going to be different than the area on the map?
A. Yes. The area the CID tickets will be in aren’t designated on any map since they are not available for purchase through any other medium. On the seat map in the General Information document, you will see four mosh pit areas directly in front of the stages that are colored light blue. This is where the CID tickets will be.
Q. How will parking passes be distributed?
A. Parking passes, along with all event tickets and merchandise, will be picked up at an off-site check in. Exact time and location will be provided to purchasers about 2 weeks prior to the event.
Q. Can I use my camera during the rehearsals?
A. There is absolutely no camera or cell phone use allowed in any rehearsal, but guests should bring their camera for the Red Carpet and Awards Show.
Party For A Cause VIP Fan Experience
Q. When does the festival begin during the day?
A. The doors to the outer festival will open at 12 PM. Exact time and line-ups will be announced closer to the date.
Q. Will there be reentry to the festival grounds?
A: Yes, guests will have both entry and parking reentry for the 2 days of the festival.
Premium Travel Package
Q. How old do you have to be to purchase and check in for a Travel Package?
A. You must be 18 to purchase and check in for our Travel Packages. Other guests staying in the room can be under 18.
Q. Where and when do I check in to receive my tickets and merchandise?
A. We will have a separate Travel Package check-in at the hotel when you check in – this is where you will pick up your tickets, credentials and any additional merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for check-in, so be sure to use a valid email address when purchasing. Please be sure to bring valid photo identification when checking in.
Q. I will not have the credit card that was used to purchase my package. What do I need to do to be able to pick up my tickets?
If the will call name for your package is under your name, we ask that you please bring your confirmation emails as well as your identification. If your order was purchased under another will call name, we ask that the original purchaser please contact our Guest Services team for assistance. We can be reached at email@example.com or by phone at888-805-8930.
Q. Are room upgrades available?
A. Room upgrades are not available through CID Entertainment. If you would like to upgrade your room type we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges.
Q. Can I add additional nights to my Hotel Package?
For additional nights, please book an independent reservation for those nights in the same type of room (same bed type) with the hotel directly. Please contact us with the new reservation number and your CID Entertainment order number, and our hotel team will work to combine your stay. We can be reached at firstname.lastname@example.org or by phone at888-805-8930.
Q. Can more than two people stay in a hotel room?
A. Hotel occupancy is based on the packages that we sell, in this case for two guests. We cannot allow additional persons above the package occupancy to occupy the rooms.
Q. Can our room be next to our friends? Can they be connected?
A. Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you call or email.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets?
A: Please have the purchaser contact Guest Services at 888-805-8930 to issue a name change to a person or family member attending at least one week prior to show date.