AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
Click your city for more details and pricing!
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
Merchandise offerings may vary by city. Click your city for more details and pricing!
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
Please note, this package is not available in Southaven, MS, Miami, FL, and Cleveland, OH.
Merchandise offerings may vary by city. Click your city for more details and pricing!
Double or Nothing Travel Packages
- One (1) night at the MGM Grand Hotel & Casino (Check-in: 5/29; Check-out: 5/30)
- Two (2) AEW Super VIP Experience, VIP Experience, or reserved tickets to Double or Nothing at the MGM Grand Garden Arena on May 29th
- Two (2) Double or Nothing 2021 event t-shirts
Upcoming AEW Dates
Wednesday 4/21/21
Agganis Arena
Boston, MA
Wednesday 6/16/21
Blue Cross Arena
Rochester, NY
Wednesday 6/23/21
Chaifetz Arena
St. Louis, MO
Wednesday 6/30/21
Fertitta Center
Houston, TX
Wednesday 7/14/21
Milwaukee Panther Arena
Milwaukee, WI
Wednesday 9/15/21
Prudential Center
Newark, NJ
Past AEW Tour Events
Wednesday 1/1/20
Daily's Place
Jacksonville, FL
Wednesday 1/8/20
Landers Center
Southaven, MS
Wednesday 1/15/20
Watsco Center
Miami, FL
Wednesday 1/29/20
Wolstein Center
Cleveland, OH
Wednesday 2/5/20
Von Braun Center
Huntsville, AL
Wednesday 2/12/20
HEB Center at Cedar Park
Austin, TX
Wednesday 2/19/20
State Farm Arena
Atlanta, GA
Wednesday 2/26/20
Silverstein Eye Center Arena
Kansas City, MO
Saturday 2/29/20
Wintrust Arena
Chicago, IL
Wednesday 3/4/20
1STBANK Center
Broomfield, CO
Wednesday 3/11/20
Maverik Center
Salt Lake City, UT
Wednesday 4/7/21
The Liacouras Center
Philadelphia, PA
Wednesday, January 1, 2020 | Daily's Place | Jacksonville, FL
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Super VIP Experience
$649
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
$359
AEW Seamless Experience
- (1) premium reserved ticket
- One (1) commemorative merchandise item
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
AEW Seamless Experience
$239
Wednesday, January 8, 2020 | Landers Center | Southaven, MS
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Super VIP Experience
$639
AEW VIP Experience
- (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
$344
Wednesday, January 15, 2020 | Watsco Center | Miami, FL
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Super VIP Experience
$299
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
$230 / $205
Wednesday, January 29, 2020 | Wolstein Center | Cleveland, OH
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Super VIP Experience
$299
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
$230 / $205
Wednesday, February 5, 2020 | Von Braun Center | Huntsville, AL
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Super VIP Experience
$289
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
$215
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
AEW Seamless Experience
$129
Wednesday, February 12, 2020 | HEB Center at Cedar Park | Austin, TX
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Super VIP Experience
$289
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
$215
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
AEW Seamless Experience
$134
Wednesday, February 19, 2020 | State Farm Arena | Atlanta, GA
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Super VIP Experience
$334
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
$230
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
AEW Seamless Experience
$139
Wednesday, February 26, 2020 | Silverstein Eye Center Arena | Kansas City, MO
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Super VIP Experience
$289
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
$215
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
AEW Seamless Experience
$134
Saturday, February 29, 2020 | Wintrust Arena | Chicago, IL
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Super VIP Experience
$384
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
$270
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
AEW Seamless Experience
$189
Wednesday, March 4, 2020 | 1STBANK Center | Broomfield, CO
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Super VIP Experience
$299
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
$230
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
AEW Seamless Experience
$139
Wednesday, March 11, 2020 | Maverik Center | Salt Lake City, UT
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Super VIP Experience
$299
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
$230
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
AEW Seamless Experience
$139
Wednesday, April 7, 2021 | The Liacouras Center | Philadelphia, PA
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
Wednesday, April 21, 2021 | Agganis Arena | Boston, MA
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
Wednesday, June 16, 2021 | Blue Cross Arena | Rochester, NY
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
Wednesday, June 23, 2021 | Chaifetz Arena | St. Louis, MO
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Super VIP Experience
$299
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
Wednesday, June 30, 2021 | Fertitta Center | Houston, TX
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
Wednesday, July 14, 2021 | Milwaukee Panther Arena | Milwaukee, WI
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
Wednesday, September 15, 2021 | Prudential Center | Newark, NJ
AEW Super VIP Experience
- One (1) ringside ticket within the first three rows
- Pose with the World Championship Belt
- Have your photo taken by a professional photographer
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with two (2) drink tickets*
- One (1) commemorative VIP merchandise item
- One (1) commemorative VIP ticket and laminate
- One (1) AEW event poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW VIP Experience
- One (1) premium reserved ticket
- Access to our exclusive VIP lounge before the event, featuring:
- Complimentary appetizers
- Cash Bar with one (1) drink ticket*
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
*Local liquor laws apply
AEW Seamless Experience
- One (1) premium reserved ticket
- One (1) commemorative VIP ticket and laminate
- One AEW Event Poster
- Early entry with merchandise shopping
- On-site event host
AEW 2020
*please note information on FAQs is subject to change*
Q: Do these packages have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I purchase a package over the phone?
A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930!
Q: Can I choose my seat?
A: Most ticketing systems will automatically give you the best seat(s) available with the selected package type at your time of search. All purchasers will be able to view their assigned seat prior to completing the order.
Q: Can I acquire Accessible Seating as part of a package?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at guestservices@
Q: Can I purchase a package at the Box Office?
A: No, packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: How will I receive my tickets?
A: During the purchase process, you will have the option of choosing to select your ticket delivery method. If you choose to have your tickets shipped or emailed to you in advance, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please be sure to stop by the venue box office to retrieve your tickets prior to meeting us at VIP check-in. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for VIP check-in. Please bring valid photo identification, and stay tuned for that email!
Important Notice: ALL Super VIP Experience tickets will be Will Call only!
Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before doors open to the public. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: If I’m unable to make it to VIP check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP check-in. Unfortunately, we are unable to ship out any merchandise post-event.
Q: Is VIP parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you will likely have the opportunity to bring items back to your car before entering the venue. We understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!
Q: When will the VIP lounge open?
A: The lounge typically opens about 2 hours before doors open to the public and closes once showtime begins . More specific times and locations will be announced in the informational email we will send to you about a week before the event.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is an on-site host?
A: The on-site host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the check-in process.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check-in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!