Air Supply Lost In Love VIP Experience FAQs
Q: Does this package have a minimum age?
A: The majority of shows are open to people of all ages! However, the age policy varies with each venue. Please refer to the venue age restrictions for each show. Of course, any alcoholic beverages are always for patrons that are 21 years or older.
Q: Does this package include tickets to the show?
A: The Lost In Love VIP Experience does include a ticket to the concert. However, the UPGRADE does not include a ticket to the show. You must have a ticket to the show in order to redeem the Lost In Love VIP Upgrade elements.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will go over any available options.
Q: If I purchased the Lost In Love VIP Experience, how will I receive my ticket?
A: During the purchasing process, you will have the option to select the delivery method for your ticket. Please be sure to have your ticket in hand the day of show as we will not have any tickets.
Q: Where will I receive my VIP credentials?
A: All VIP credentials will be available for pickup at the venue. As it gets closer to the event, an informational email will be sent with further details regarding time and location.Please be sure to bring valid photo ID to pick up everything.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue for more info regarding parking.
Q: When does the VIP program start?
A: Generally the program will begin 2 hours before the main show. More specific times will be announced in the informational email we will send to you about a week before the event.
Q: How will I received the merchandise?
A: All merchandise items will be available for pickup at the venue. More details will be provided in the informational email.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: Can I bring my own camera to the Meet & Greet?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted. We will have a representative available to assist with taking the photo.
Q: Will Air Supply be signing autographs?
A: We cannot guarantee any autographs but the Meet & Greet will still be a blast!
Q: How will the Meet & Greet photo opportunity be setup?
A: Everyone will most likely be organized by the group that they come with for the photo opportunity.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser is responsible for picking up everyone’s credentials and distributing accordingly. There is a possibility the original purchaser can notify the on-site staff upon arrival that additional quests will be arriving later. However we strongly suggest everyone arrive all together.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any other emails correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: YES!!!
