Allen Stone FAQs
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Does this package include a ticket?
A: The Allen Stone Meet & Greet Experience includes one (1) general admission ticket to the show. The Allen Stone Meet & Greet Upgrade does NOT include a ticket to the show. You must purchase your own ticket separately.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at firstname.lastname@example.org or 888-805-8930 immediately after purchase. We will go over any available options.
Q: Can I purchase a VIP Package at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: If you purchased the Allen Stone Meet & Greet Experience: During the purchase process, you will have the option of choosing to have your tickets shipped or emailed to you before the show or pick them up at Will Call. If you choose to have your tickets shipped or emailed to you in advance, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please be sure to stop by the venue box office to retrieve your tickets prior to meeting us at VIP Check-in. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for VIP check-in. Please bring valid photo identification, and stay tuned for that email!
If you purchased the Allen Stone Meet & Greet Upgrade: You will receive your show ticket from whatever ticketing outlet you purchased through. Make sure you bring that to the show to use along with your VIP Upgrade!
Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the main show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: If I’m unable to make it to VIP Check-in during check-in hours, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. Unfortunately, we are unable to ship out any merchandise post-event.
Q: Is VIP parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you will likely have the opportunity to bring items back to your car before entering the concert venue. We understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!
Q: What is the acoustic performance going to be like?
A: It will be a small performance with just Allen Stone and his guitar! In one word: intimate.
A: All guests will receive a signed lyric sheet with their package materials, but autographs are not included as part of the Meet & Greet. We promise – the intimacy of the experience will more than make up for the lack of any signatures!
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Yes! You can purchase one of our VIP Upgrades from our page for certain dates. Please note: these upgrades DO NOT include actual tickets to the show. In order to access the VIP program, you will need to have your show ticket handy at check-in.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any other emails correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?