Arroyo Seco 2018 Hotel Travel Package FAQs
Q: Does Arroyo Seco have a minimum age?
A: Arroyo Seco is open to people of all ages! However, when purchasing a travel package, all persons must be at 18+ to check into the hotel. People under the age of 18 may still occupy a room; however the person whose name is booked on the reservation must be 18+ and all guests must be 21+ to consume wine onboard the shuttle.
Q: Do these travel packages come with festival-access?
A: Yes! All travel packages come with either 2 or 4 GA or VIP passes. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Package guest!
Q: Where will I receive my tickets?
A: CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.
Q: What time is check-in and check-out at each hotel?
A: We abide by the hotels’ standard check-in and check-out times. Check-in begins at 3pm each day and all guests must be checked out on the end of their stay by noon.
Q: Is parking provided at the hotel?
A: Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees. However, our complimentary shuttle transportation is available to and from the venue. As it gets closer to the event, the package purchaser will receive an email with all of the event details, including the times and locations for the shuttle services.
Q: Do I need to purchase a festival parking pass/is shuttle service included in my package?
A: It is not necessary to purchase parking passes with this travel package. Shuttle service between the hotel and venue is included in your package. We will let you know the specific shuttle schedule closer to the event – stay tuned for an informational email!
Q: Can I purchase a travel package for just one night?
A: All travel packages available for this event are for two nights only. If you would like to add an additional night to your stay, please reach out to our Guest Services team at 888-833-1031, and we’ll happily go over any options you may have.
Q: How far is each hotel from the festival?
The Hilton Pasadena is about 3 miles from the festival. About 10 minutes driving time in our comfy shuttles.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930
or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?