Backstreet Boys Summer Tour 2020 – Travel Package FAQs

Please note, information on FAQs is subject to change. 

Q: Do the Backstreet Boys travel packages have a minimum age?

A: Our travel packages are available to all ages, BUT the minimum age for the lead guest (the one that needs to check in) is different for each hotel:

• Hilton Long Island Huntington – 21 or older
• Hilton Garden Inn Tinley Park Chicago – 21 or older
• Holiday Inn Express Downtown Auburn – 18 or older
• Hyatt Centric Mountain View – 18 or older
• Courtyard Downtown Toronto – 19 or older
• Loews Hollywood – 18 or older

Q: Do these travel packages come with tickets?

A: Yes! All travel packages come with 2 premium tickets. Your specific seats will be noted during the purchase process.

Q: Can I purchase a package over the phone?

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930.

Q: Is there a payment plan for these packages?

A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted at a later time. If you purchase after the second payment plan date (listed below), you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.

Payment Dates (following 60% initial deposit)

• • Wantagh, NY – 4/8/2020
  • Chicago, IL – 4/8/2020
  • Seattle, WA – 4/8/2020
  • San Francisco, CA – 5/13/2020
  • Toronto – TBD
  • Los Angeles, CA – 5/13/2020

Q: Where will I receive my tickets and merchandise?

A:  CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!

Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.

Q: What time is check-in and check-out at each hotel?

A: We abide by the hotels’ standard check-in and check-out times, which are:

• Hilton Long Island Huntington – Check-In at 4PM; Check-Out at 11AM
• Hilton Garden Inn Tinley Park Chicago – Check-In at 3PM; Check-Out at 12PM
• Holiday Inn Express Downtown Auburn – Check-In at 3PM; Check-Out at 11AM
• Hyatt Centric Mountain View – Check-In at 4PM; Check-Out at 11AM
• Courtyard Downtown Toronto – Check-In at 3PM; Check-Out at 12PM
• Loews Hollywood – Check-In at 4PM; Check-Out at 11AM

Q: If I purchased the 1-Night Meet & Greet Travel Package for 2, when will the pre-show meet and greet/ photo opportunity with the Backstreet Boys take place?

A: We will be sending out an informational email regarding check-in about a week before the event with these confirmed details. Please stay tuned for it!

Q: If I purchased the 1-Night Meet & Greet Travel Package for 2, can I get an autograph with during the meet & greet?

A: Autographs are not included as part of the package, but we promise – the intimacy of the experience will more than make up for the lack of any signatures! Remember, you will receive One (1) photograph taken with the Backstreet Boys!

Q: Can I extend my stay beyond the travel package dates?

A: In order to add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your travel package reservation information yet. Once you’ve booked the additional night(s), please reach out to our Guest Services team at guestservices@cidentertainment.com with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.

Q: Can our room be next to our friends? Can they be connected?

A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you contact us.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930or guestservices@cidentertainment.com to authorize an alternate pickup person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!