Bass Center 2020 Travel Package FAQs

Please note, information on FAQs is subject to change.

Q: Do these travel packages have a minimum age?

A: Yes, all event attendees must be 18+ with valid government issued photo ID. However, when purchasing a travel package, all persons must be at least 21 to check into the hotel. People under the age of 21 may still occupy a room; however the person whose name is booked on the reservation must be at least 21 years of age to check in and must present valid photo identification.

Q: Do these travel packages come with festival-access?

A: Yes! All travel packages come with either 2 or 4 GA or VIP Tickets. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Packager!

Q: Will there be additional ticketing service fees on top of the package price?

A: Yes, there will be additional ticketing service fees added on top of the package price during the purchase process.

Q: Can I purchase a package over the phone?

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930!

Q: Where will I receive my tickets?

A:  CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!

Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.

Q: What time is check-in and check-out at each hotel?

A: We abide by the hotels’ standard check-in and check-out times, which are:

Hard Rock Hotel and Casino Atlantic City

Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.

Tropicana Casino & Resort Atlantic City

Check-in begins at 4pm each day and all guests must be checked out on the end of their stay by 11am.

Q: Is parking provided at the hotel?

A: Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees.

Q: Can I extend my stay beyond the travel package dates?

A: In order to add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your travel package reservation information yet.

Once you’ve booked the additional night(s), please reach out to our Guest Services team at guestservices@cidentertainment.com with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.

Q: How far is each hotel from the festival?

Hard Rock Hotel & Casino is 1.2 miles from the festival. About a 24 minute walk or a 6 minute drive.

Tropicana Casino & Resort is 0.5 miles from the festival. About a 10 minute walk or a 3 minute drive.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

Q: Is there a payment plan for these packages?

A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 8/5/2020. If you purchase after 8/5/2020, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!