Ben Folds Soundcheck Experience FAQs
Q: Does this package have a minimum age?
A: Please refer to the venues age policy for each show date.
Q: Can I choose where my seat is for the show?
A: You can narrow down your search depending on what is still available during the ticket selection process.
Q: Where will I receive my tickets?
A: We will have a separate VIP check-in for you on the day of the show. This is where you will pick up your tickets, VIP credentials and any additional merchandise. The ticket purchaser will receive an informational email with all of the event details including the times and locations for all VIP activities as the event gets closer. Please be sure to bring a valid photo identification.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue for more details regarding parking.
Q: When can I check in as a VIP guest?
A: Generally, check-in opens about 2 hours before the main show. More specific times will be announced in the informational email we will send to you about a week before the event.
Q: What is a concert concierge and where can I find them?
A: The concert concierge will be available for any questions or concerns that may arise while you are at the show and they will be located at a stationary location inside of the VIP party!
Q: Is there a secure space that I can leave my VIP merchandise during the show?
A: Once you check-in and receive all appropriate merchandise, you should have the opportunity to bring items back to your car before entering the concert venue.
Q: Can I bring my own camera to the pre-show party?
A: You will be allowed to bring a standard point-and-shoot camera. However, cameras with detachable lenses will not be permitted. All camera phones are acceptable.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyone’s tickets and merchandise at check-in. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: The original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy
for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?