Ben Folds VIP Experience FAQs
Q: Does this package have a minimum age?
A: Nope! This package does not have a minimum age. Of course, any alcoholic beverages are for patrons that are 21 years or older.
Q: Can I choose where my seat is for the show?
A: During the ticket selection process, you can narrow down your search depending on what is still available.
Q: Where will I receive my tickets?
A: We will have a separate VIP check-in for you on the day of the show. This is where you will pick up your tickets, VIP credentials and any additional merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all VIP activities. Please be sure to bring a valid photo identification.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue for more details regarding parking.
Q: When can I check in as a VIP guest?
A: Generally check-in opens about 2 hours before the main show. More specific times will be announced in the informational email we will send to you about a week before the event.
Q: Is there a secure space that I can leave my VIP merchandise during the show?
A: Once you check-in and receive all appropriate merchandise, you will have the opportunity to bring items back to your car before entering the concert venue.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyone’s tickets and merchandise at check-in. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: Please have the purchaser contact Guest Services at 888-805-8930 to issue a name change to a person or family member attending at least one week prior to show date.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Terms of Use for complete details.
Q: Am I going to have an amazing time?
A: YES!!!
