VIP Experience Packages
Q: Do the VIP Experiences have a minimum age?
A: Yes, all guests that purchase a VIP Experience must be 18+.
Q: Can I purchase a VIP Experience over the phone?
A: Nope! Our Guest Services team is happy to help answer any package related questions, but all packages must be paid for online. Please use the purchase tabs on our website to be directed to the appropriate purchase page.
Q: Can I acquire Accessible Seating as part of a VIP Experience?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating, please reach out to us at firstname.lastname@example.org or 888-805-8930 immediately after purchase. We will help confirm your available options.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option to select your delivery method. If you choose to have your tickets shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please be sure to stop by the venue box office to retrieve your tickets prior to meeting us at check-in. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for check-in. Please bring valid photo identification and stay tuned for that email!
Q: When can I check in as a VIP Experience guest?
A: While the exact time varies with each show, check-in will generally occur about 2 hours before doors open to the public for those that have access to a portion of soundcheck. Check-in will be closer to door time for those that do not have soundcheck access. We will provide the specific times and check-in location for your show in an informational email about one week before the concert.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you will likely be able to bring items back to your car before entering the concert venue. We understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!
Q: If I’m unable to make it to check-in during check-in hours, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our check-in. Unfortunately, we are unable to ship out any merchandise post-event.
Q: Is VIP parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: Can I upgrade to a VIP Experience if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Still have questions?
A: Check out the festival’s own FAQ right here!
Q: Am I going to have an amazing time?