The Big Weekend Travel Packages

Q: Do the Big Weekend Chicago Travel Packages have a minimum age?

A: Yes! When purchasing a travel package, all persons must be 21+ to check into the hotel. People under the age of 21+ may still occupy a room; however the person whose name is booked on the reservation must be 21+ to check in and must present valid photo ID.

Please note: All VIP Experiences are 18+

Q: Can I purchase a VIP Experience over the phone?

A: Nope! Our Guest Services team is happy to help answer any package related questions, but all packages must be paid for online. Please use the purchase tabs on our website to be directed to the appropriate purchase page.

Q: Do these travel packages come with event-access?

A: Yes! All travel packages come with (2) The Big Weekend The Revolution/Umphrey’s McGee Experiences. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Packager!

Q: Where will I receive my tickets?

A:  CID Entertainment representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!

Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.

Q: Can I acquire Accessible seating and/or hotel room?

A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating and/or hotel room, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will help confirm your available options.

Q: What time is check-in and check-out at Cambria Chicago?

A: We abide by the hotel’s standard times:

Cambria Chicago

Check-In – 3PM

Check-Out – 12PM

Q: Is parking provided at the hotel?

A: Hotel parking is not included in the package. Valet parking is available upon arrival for additional fees.

Q: What transportation will be provided to and from the shows?

A: All travel package guests will receive a three-day transportation pass that will permit subway and bus access. The Park West and Aragon are both within a 30 minute ride from the hotel.

Q: Can I purchase a travel package for just one night or extend my stay longer?

A: All travel packages available for this event are for 3 nights only. If you would like to add an additional night to your stay, please contact the Cambria Chicago directly to inquire about availability. If you are able to successfully book an additional night with the same room and bed type, contact our Guest Services team with your package receipt number and additional night reservation number. While we cannot guarantee you will not have to switch rooms, our team will do their best to link the reservations!

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?

A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.

Q: Is there a payment plan for these packages?

A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on August 8th. If you purchase after August 8th, you will be charged for the package in full upon your purchase. Additional ticketing or purchase fees may apply.

Please note – This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.”

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Still have questions?

A: Check out the festival’s own FAQ right here!

Q: Am I going to have an amazing time?

A: ABSOLUTELY!