FAQs
Q: Do these packages have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event. Of course, any cash bar is still for patrons that are 21 years or older.
Q: Can I choose my seat location?
A: The ticketing outlet will automatically give you the best available seats with the package at your time of search. Your seat location will be displayed during the purchase process.
Q: What is the lower bowl?
A: The lower bowl is the section immediately surrounding the concert arena floor on all sides. It provides seating, which is usually elevated from the floor, and some of the clearest views of the stage.
Q: Can I acquire Accessible Seating as part of a VIP program?
available options.
Q: Can I purchase a VIP Package at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of choosing to have your tickets shipped to you before the show, printed at home, or pick them up at Will Call. * If you choose to have your tickets shipped to you or printed at home, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! As it gets closer to the event, the ticket purchaser will receive an informational email including the exact time and location for VIP Check-in. Please bring valid photo identification, and stay tuned for that email!
*Please note some venues force Will Call for packages purchased during the fan club pre-sale.
Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the show starts. We will provide the specific times and check-in location for your show in our informational email approximately one week before the concert.
Q: Is parking included?
A: Parking is only included in the Platinum Blake Shelton VIP Experience packages. Guests who purchase this package will receive (1) venue parking pass per order, not per ticket. Parking is not included in the Gold or Silver Blake Shelton VIP Experience packages.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you will have the opportunity to bring items back to your car before entering the concert venue. We understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!
Q: When will the pre-show performance take place?
A: The pre-show acoustic performance will take place during the pre-show party in the BS’ers lounge. More specific times and location for the pre-show party will be announced in the informational email we will send to you about a week before the event. Performance times are subject to change based on the artist’s schedule, but will always take place during the scheduled party time. Please note the pre-show acoustic performance may overlap with opening acts on the main stage.
Q: Can I bring my own camera to the pre-show party?
A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 or at guestservices@cidentertainment.com to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is a concert host?
A: The concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP Check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
