‘Wherever is Your Heart’ Experience
Q: Does The Wherever is Your Heart Experience have a minimum age?
A: Nope, there is not a minimum age for this package! Of course, the cash bar is still for patrons that are 21 years or older.
Q: Where will I receive my tickets?
A: We will have a VIP check-in for you. This is where you will pick up your tickets, VIP credentials, and any additional merchandise. As it gets closer to the event, the ticket purchaser will receive an informational e-mail with all of the event details and VIP activities.
Q: When can I check in at the venue as a VIP guest?
A: Generally check-in opens about 2 hours before the show. As it gets closer to the event, the ticket purchaser will receive an informational e-mail including exact times and locations for VIP check-in.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue for more info regarding parking.
Q: Can I bring my own camera to the pre-show soundcheck?
A: You will be allowed to bring a standard point-and-shoot camera. Camera phones are perfectly fine but cameras with detachable lenses will not be permitted.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyone’s tickets, merchandise and VIP credentials. They will have to distribute accordingly. We advise everyone arrive all at once.
Q: Can I attend the pre-show soundcheck if I do not have The Wherever is Your Heart Experience? If not, can I upgrade from a GA ticket to a VIP ticket on-site?
A: No, you must have already purchased a VIP package before the event date to gain admittance to the VIP pre-show party.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: Please have the purchaser contact Guest Services at 888-805-8930 to issue a name change to a person or family member attending at least one week prior to show date.
Q: What if I change my mind and don’t want my package?
Q: Am I going to have an amazing time?