Q: Do the Camp Bisco Travel Packages have a minimum age?
A: You must be 21+ to purchase a travel package and check-in to the hotel. Persons under the age of 21 may still occupy a room, however, please keep in mind that all Camp Bisco attendees must be at least 18 years of age.
Q: Where will I receive my wristbands?
A: We will have a separate Travel Package Check-In at the hotel when you check in – this is where you will pick up your festival passes and any additional merchandise. As it gets closer to the event, the purchaser will receive an informational email with all of the event details including the times and locations for check-in, so be sure to use a valid email address when purchasing. Please be sure to bring valid photo identification when checking in.
Q: I will not have the credit card that was used to purchase my package. What do I need to do to be able to pick up my tickets?
A: If the Will Call name for your package is under your name, we ask that you please bring your confirmation emails as well as your photo identification. If your order was purchased under another Will Call name, we ask that the original purchaser please contact our Guest Services team for assistance. We can be reached at firstname.lastname@example.org or by phone at 888-805-8930.
Q: Are room upgrades available?
A: Room upgrades are not available through CID Entertainment. If you would like to upgrade your room type we suggest that you contact the hotel directly to confirm availability and upgrade pricing. Guests are responsible for confirming all details and paying the hotel directly for all associated upgrade charges. Please note that the hotel will not have your name on file until closer to the event date.
Q: Can I add additional nights to my Travel Package?
A: For additional nights, please book an independent reservation for those nights with the hotel directly, with the same room type as your travel package. Please contact us with the new reservation number and your CID Entertainment order number, and our hotel team will work to combine your stay. We can be reached at email@example.com or by phone at 888-805-8930.
Q: Can our room be next to our friends? Can they be connected?
A: Please contact our Guest Services team after purchasing and we will do our best to put you next to, or as close as possible, your friends. Connecting rooms are rare, but we will do our best. Please have both your and your friend’s order numbers with you when you contact us.
Q: What time is check-in and check-out at the hotel?
A: Check-in begins at 3:00PM and check-out is at 12:00PM.
Q: Can I park at the hotel?
A: Free self-parking is available for guests staying at the Hampton Inn. Valet service is not available.
Q: The people attending the festival with me may be arriving late. How can they check-in to the hotel and get their tickets and merchandise?
A: The package-holder will pick up everyone’s tickets and merchandise upon check-in at the hotel. They will have to distribute accordingly. We advise everyone to arrive at the hotel together.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick-up the package on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy
for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are nonrefundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?