Charles Kelley VIP Experience FAQs
Q: Does this package have a minimum age?
A: The majority of shows are open to people of all ages! However, the age policy varies with each venue. Please refer to the venue age restrictions for each show.
Q: How will I receive my tickets and VIP credentials?
A: If you choose to print your tickets at home or receive them in the mail, please bring them with you. All VIP credentials along with a welcome letter with further instructions will be available for pickup at the box office the day of the show. As it gets closer to the event, an informational email will be sent with pickup details.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue for more info regarding parking.
Q: When does the acoustic performance and Meet & Greet start?
A: The timing varies with each show. Generally, we suggest that guests are ready to go with their credentials about 1 hour prior to venue doors opening. More specific times will be provided in the informational email.
Q: Can I bring my own camera to the acoustic performance?
A: All camera phones are acceptable, however, cameras with detachable lenses will not be permitted. A staff member will be available to take the Meet & Greet photo so all personal cameras must be put away for that portion.
Q: Can I get an autograph and solo picture with Charles during the Meet & Greet?
A: There is no guarantee that Charles will be able to sign autographs due to time constraints. Everyone will most likely be organized by the group that they come with for the photo opportunity.
Q: Will I be able to enjoy the full VIP program and receive early entry?
A: Yes! There is no overlap between the VIP program and early entry to the general admission floor. Further instructions will be provided on-site.
Q: The people attending the concert with me may be arriving late. How would they get their credentials and merchandise, etc.?
A: The original purchaser will pick up credentials at the box office. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick-up the package on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?