Christmas Jam 2017 VIP Package FAQs
Q: Does this package have a minimum age?
A: There is not a minimum age to attend the concert at the Cellular Center. You must be 21+ to attend the Pre-Jam at the Orange Peel.
Q: Can I choose whether I get a General Admission Floor ticket or a Reserved ticket?
A: Yes! You can narrow down your ticket search during the ticket selection process as long as both are options available.
Q: Can I acquire Accessible Seating as a part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at firstname.lastname@example.org or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: What is a Reserved VIP Ticket?
A: The Reserved VIP seats will be located in sections 207, 208 and 210 in the balcony at the 29th Annual Christmas Jam on 12/9 at the US Cellular Center.
Q: Can I purchase a VIP Package at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: All VIP and Travel Package guests will check-in and receive their tickets at the Renaissance Asheville Hotel. We will have a separate VIP check-in area at the hotel where you will pick up your tickets and VIP credentials and merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email including the exact time and location for VIP check-in. Please remember to bring valid photo identification with you in order to redeem your package.
Q: Where will my ticket get me access to?
A: If you purchased a VIP GA Floor ticket, you will have access to all GA areas including our VIP viewing area on the floor, as well as access to the GA seating areas with early entry before the show. If you purchased a VIP Reserved seat, you will have access to your specific reserved seat as well as the VIP viewing area, plus any GA areas.
Q: Is there a reserved viewing area for the Pre-Jam at the Orange Peel?
A: As this show is highly exclusive, there is not a reserved viewing area. This event is all general admission standing room only.
Q: Is VIP parking included?
A: If you are not staying overnight at the Renaissance Hotel, we cannot guarantee parking. VIP guests are welcome to park in the hotel lot briefly while they check-in and pick up their credentials and merchandise, but parking will not be provided during the show. Once you receive your tickets and merchandise, please find an alternative for parking. Click HERE to view some helpful information regarding venue parking.
Q: How far is the Renaissance Asheville from the venues?
A: The hotel is just 0.7 miles from the Orange Peel. T is a short 15-minute walk or a quick 5-minute drive. The hotel is even closer to the Cellular Center. It is just a half mile away so you can easily walk over in 10 minutes or about a 2-minute drive.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you will have the opportunity to bring items back to your car or hotel room before heading over to the concert venue. We understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!
Q: Can I get an autograph with Warren Haynes during the photo opportunity?
A: Autographs are not included as part of this package.
Q: Can I get a solo picture with Warren Haynes during the photo opportunity?
A: Due to time constraints, everyone will most likely be organized by the group that they came with for the photo opportunity.
Q: Can I bring my own camera?
A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted. We will have a professional photographer available for the photo opportunity after the Pre-Jam so all personal cameras must be put away. We promise – you’ll have access to the high-quality photos after the event!
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is a concert concierge?
A: The concert concierge is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?