Christmas Jam 2023 FAQs – Ticket Packages

Please note, information on FAQs is subject to change. 

Using this site – ADA Accessibility 

If you use assistive technology (such as a Braille reader, a screen reader, or TTY) and the format of any material on this Web site interferes with your ability to access information, please contact us at [email protected]. To enable us to respond in a manner most helpful to you, please indicate the nature of your accessibility problem, the preferred format in which to receive the material, the Web address of the requested material, and your contact information. 

Q: Do these packages have a minimum age?
A: There is not a minimum age to attend the concert at the ExploreAsheville.com Arena. You must be 21+ to attend the Pre-Jam at the Orange Peel. 

Q: Can I choose whether I get a General Admission Floor ticket or a Reserved ticket?
A: Yes! You can narrow down your ticket search during the ticket selection process if both are options available. 

Q: Can I acquire Accessible Seating as a part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at [email protected] immediately after purchase. We will walk you through any available options. 

Q: What is a Reserved VIP Ticket?
A: The Reserved VIP seats will be in sections 210, 208 or 207 in the balcony at Christmas Jam on Saturday 12/9 at ExploreAsheville.com Arena. 

Q: Can I purchase a VIP Package at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time. 

Q: Where will I receive my tickets?
A: All VIP and Travel Package guests will check-in and receive their tickets at the Renaissance Asheville. We will have a separate VIP check-in area at the hotel where you will pick up your tickets and VIP credentials and merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email including the exact time and location for VIP check-in. Please remember to bring valid photo identification with you to redeem your package. 

Q: Where will my ticket get me access to?
A: If you purchased a VIP GA Floor ticket, you will have access to all GA areas including our VIP viewing area on the floor, as well as access to the GA seating areas with early entry before the show. If you purchased a VIP Reserved seat, you will have access to your specific reserved seat as well as the VIP viewing area, plus any GA areas. 

Q: If I’m unable to make it to the On Location Check-in, how can I receive my merchandise? 

A: All merchandise must be redeemed on site at our On Location Check-in. We are unable to ship out any merchandise post-event. 

Q: Is there a reserved viewing area for the Pre-Jam at the Orange Peel?
A: As this show is highly exclusive, there is not a reserved viewing area. This event is all general admission standing room only. 

Q: Is VIP parking included? 

A: VIP guests are welcome to park in the hotel lot briefly while they check-in and pick up their credentials and merchandise, but parking will not be provided during the show. Once you receive your tickets and merchandise, please find an alternative for parking. Please click HERE for additional information on parking.  

Q: How far is the Renaissance Ashville from the venues?
A: The hotel is just 0.3 miles from the ExploreAsheville.com Arena. It is a short 5-minute walk. The hotel is 0.8 miles from The Orange Peel, about a 15-minute walk or 5-minute drive. 

Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you will have the opportunity to bring items back to your car or hotel room before heading over to the concert venue.  

Q: Can I bring my own camera into the venue?
A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted.  

Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at [email protected] to inquire about any upgrade availability, and we’d be happy to discuss your options with you! 

Q: What is a concert concierge?
A: The concert concierge is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program. 

Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise your whole party to come to VIP check-in at the same time to make it quick and easy. 

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up their ticket on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with: 

• A photocopy of your photo ID 
• A photocopy of the credit card used during the purchase process 
• A note authorizing the new guest to check in for your order. 

Q: Can I use my On Location package for a contest/giveaway or to promote my website/product/event?
A: No, On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our Purchase Policy for more detail. 

Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details. 

Q: Am I going to have an amazing time?
A: ABSOLUTELY!