Chromeo Funk on the Rocks VIP Experience 2019 FAQs
Q: Do these packages have a minimum age?
A: This show is all ages, there is not a minimum age!
Q: Can I purchase a package over the phone?
A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930!
Q: Can I acquire Accessible Seating as part of an Enhanced Experience program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of an Enhanced Experience program, please reach out to us at firstname.lastname@example.org or 888-805-8930 immediately after purchase. We will walk you through any available options! You can also find accessibility information here.
Q: Where will I receive my tickets?
A: If you did not receive your tickets in the mail or via e-ticket, you will pick up your tickets at the venue box office. We will have a separate Enhanced Experience check-in for you on the day of the show which is where you will pick up your credentials and merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all Enhanced Experience activities. Please be sure to bring a valid photo identification.
Q: If I’m unable to make it to Enhanced Experience Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our Enhanced Experience Check-in. We are unable to ship out any merchandise post-event.
Q: Is Enhanced Experience parking included?
A: Parking is not included in these packages. However, there is no additional charge for parking at Red Rocks.
Q: When can I check in as a CID guest?
A: You will be able to check-in a few hours prior to doors opening. More specific times will be announced in the informational email we will send to you about one week before the event.
Q: Is there a secure space that I can leave my merchandise during the show?
A: Once you check-in and receive all appropriate merchandise, you will have the opportunity to bring items back to your car before getting your ticket scanned and entering the concert venue.
Q: Can I get an autograph with Chromeo during the photo opportunity?
A: Autographs are not included as part of this package, but you will receive a limited edition poster autographed by Chromeo!
Q: Can I get a solo picture with Dave 1 and P-Thugg during the photo opportunity?
A: Due to time constraints, everyone with the ‘Funk Lordz’ Backstage Tour Experience will most likely be organized by the group that they came with for the photo opportunity.
Q: What is an on-site event host?
A: The on-site event host is a CID staff member dedicated to our guests who can answer any questions or concerns that may arise at check-in or during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their credentials, merchandise, etc.?
A: The original purchaser will pick up everyone’s credentials and merchandise at check-in. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their packages on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?