Chris Stapleton Stadium Tour 2020 FAQs

Please note information on FAQs is subject to change.

Q: Can I purchase a package over the phone?

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930!

Q: Does this package have a minimum age?

A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.

Q: Can I acquire Accessible Seating as part of a VIP program?

A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will go over any available options.

Q: What does “General Admission pit ticket” mean?

A: General Admission Pit Tickets provide access to the standing room area.  If your package includes a standing General Admission Area Ticket, you will NOT receive access to reserved seating areas. If your package includes a Premium Reserved Seat, you will NOT receive access the standing General Admission Area. Please note that unless one of these options is sold out/unavailable for your show, you will have the option to choose one of these options during the purchase process.

Q: How will I know where my seat is located if I select a Premium Reserved ticket?

A: Your seat location will be displayed while going through the purchase process before you complete your purchase. The ticketing system will automatically give you the best seat available with the package at your time of search. If you forget your seat location, you can always refer to your order receipt that you received via email after purchase!

Q: Can I purchase a VIP Package at the Box Office?

A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.

Q: Where will I receive my tickets?

A: During the purchase process, you will have the option of having your tickets mailed, printed at home (E-Ticket), or picking them up at Will Call. If you choose to have your tickets shipped to you or printed at home, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you select Will Call as your ticket delivery method, you will need to pick your tickets up from the box office before heading to Check-in.

Q: When can I check in as a VIP guest?

A: While the exact time varies with each show, VIP check-in will generally occur about 1-2 hours before the doors open to the public. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.

Q: How will I receive the merchandise?

A: All merchandise items will be available for pickup at the venue. More details will be provided in the informational email.

Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?

A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.

Q: What does early access mean?

A: ‘Single Barrel’ Experience guests with GA Pit tickets will have access to the pit before the General Public are let inside the venue. Guests with premium reserved tickets will be able to access their seats once doors have opened.

Q: Is VIP parking included?

A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.

Q: Can I upgrade to a VIP package if I already purchased a regular ticket?

A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!

Q: What is an on-site concert host?

A: The on-site concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.

Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?

A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?

A: You can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any other emails correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!