Frequently Asked Questions
Q: Do the Country Night Lights packages have a minimum age?
A: There is not a minimum age to attend the event but all persons must be 18+ to book a travel package and check into the hotel. Persons under the age of 18 years may still occupy a room; however the person whose name is booked for the reservation must be 18 years of age to check in and must present valid photo identification.
Q: Where will I receive my tickets?
A: A CID Entertainment representative will be at the hotel to assist you. Here you can check in and pick up your tickets and merchandise. Please bring your receipt, picture ID, and credit card. As the event gets closer, the package purchaser will receive an e-mail with all of the event details, including exact times and locations for check-in and shuttle transportation.
Q: What time is check-in and check-out at the Ohio University Inn?
A: Check-in begins at 3pm each day and all guests must be checked out at the end of their stay by 12pm on Sunday, September 27.
Q: Is parking provided at the hotel?
A: Free parking is included at the hotel for all guests.
Q: The people attending the festival with me may be arriving late. How can they check in to the hotel and get their tickets and merchandise?
A: The original purchaser will pick up everyone’s tickets and merchandise upon check in at the hotel. They will have to distribute accordingly. We advise everyone arrive at the hotel all at once.
Q: I purchased packages for my family, but I will not be in attendance. Can they check-in at the hotel on my behalf?
A: Please have the purchaser contact Guest Services at 888-805-8930 to issue a name change to a person or family member attending at least one week prior to the event.
Q: What if I change my mind and don’t want my package?
Q: Am I going to have an amazing time?