Dashboard Confessional Summer 2017 Tour – VIP Experience FAQs
Q: Do the VIP Experience packages have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I choose whether I get a General Admission Pit ticket or a Premium Reserved ticket?
A: Yes! You can narrow down your ticket search during the ticket selection process as long as both are options available. Please note, some cities may only offer Premium Reserved seating while other cities may offer both GA Floor and Premium Reserved options.
Q: Can I purchase a VIP Experience package at the Box Office?
A: No, VIP Experience packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option to select your ticket delivery method. If you choose to have your tickets shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please first swing by the venue box office to receive your tickets. We will have a separate check-in for you on the day of the show which is where you will pick up your experience credentials and merchandise. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for check-in. Please bring valid photo identification, and stay tuned for that email!
Q: When can I check-in and receive early entry as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the main show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: Is VIP parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: If I’m unable to make it to VIP check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP check-in. We are unable to ship out any merchandise post-event.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, typically there is an opportunity to bring items back to your car before entering the concert venue. It ultimately depends on the venue setup and re-entry policy but we understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!
Q: When will the private performance and Q&A session take place?
A: The exact timing ultimately varies with each show but it will take place prior to doors opening. More specific times and locations will be announced in the informational email we will send to you about a week before the event.
Q: How many people will be able to ask the band a question during the Q&A?
A: There will be a select number of questions that can be asked. While not all guests will have the ability to ask their question, it is still an incredible opportunity to get to know the band members. There are plenty of fun stories to be shared!
Q: What is the private performance going to be like?
A: It will be a small performance with just Dashboard Confessional! In one word: intimate.
Q: Can I get an autograph from Chris Carrabba with the ‘Don’t Wait’ Backstage Meet & Greet Experience?
A: Autographs are not included as part of this package, but we promise – the intimacy of the experience will more than make up for the lack of any signatures!
Q: Can I get a solo picture with Chris Carrabba with the ‘Don’t Wait’ Backstage Meet & Greet Experience?
A: Due to time constraints, everyone will most likely be organized by the group that they came with for the photo opportunity.
Q: Can I bring my own camera to the pre-show experience?
A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted. We will have a photographer available for the Meet & Greet photo so all personal cameras must be put away. We promise – you’ll have access to the high-quality photos a few days after the event!
Q: Can I upgrade to a VIP Experience package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is a concert concierge?
A: The concert concierge is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930. We will walk you through any available options.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
