‘Night’s On Fire’ VIP FAQs
Q: Does the ‘Night’s On Fire’ VIP Experience UPGRADE include a ticket to the concert?
A: No, the ‘Night’s On Fire’ VIP Experience UPGRADE DOES NOT include a ticket to the concert. You must have a ticket to the show in order to redeem the VIP elements.
Q: Does the ‘Night’s On Fire’ VIP Experience Package include a ticket to the concert?
A: YES! Each ‘Night’s On Fire’ VIP Experience Packages includes one general admission ticket.
Q: Can I purchase a VIP Upgrade or VIP Package at the Box Office?
A: No, VIP Upgrades and VIP Packages will not be available for purchase at the Box Office. You must purchase online at least 3 days prior to the concert.
Q: Do any of the packages have a minimum age?
A: The age policy for the event varies with each venue. Please refer to the venue age restrictions for each city.
Q: Can I bring my own camera to the Q&A session and Meet & Greet photo opportunity?
A: You will be allowed to use a standard point-and-shoot camera to the Q&A session. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted. All personal cameras must be put away during the Meet & Greet photo opportunity as we will have a representative available to take the photo.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue for more info regarding parking
Q: Is there a secure space that I can leave my VIP merchandise during the show?
A: Once you stop by the box office and receive all appropriate merchandise, you will have the opportunity to bring items back to your car before entering the concert venue.
Q: The people attending the concert with me may be arriving late. How would they get their credentials and merchandise, etc.?
A: The original purchaser will pick up everyone’s credentials and merchandise the day of the show. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: If I arrive late or miss the Pre-Party, can I have the merchandise items mailed to me?
A: Yes, but you will need to pay for the cost of shipping. Please reach out to Guest Services for more information at 888-805-8930.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick-up the package on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick-up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to them to relay the information to the guest that is attending the event.
Q: Am I going to have an amazing time?