‘Sit Still, Look VIP’ Experience FAQs
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of choosing to have your tickets shipped to you before the show or pick them up at Will Call. If you choose to have your tickets shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, you will pick them at the venue’s Box Office on the day of the show. This is also where you will pick up your ticket, credentials and merchandise. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for VIP program. Please bring valid photo identification, and stay tuned for that email!
Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the doors to the public open. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: Is VIP parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: When will the pre-show performance take place?
A: The pre-show acoustic performance will take place during the soundcheck. More specific times and locations will be announced in the informational email we will send to you about a week before the event.
Q: How will I receive the merchandise?
A: All merchandise items will be available for pickup at the venue. More details will be provided in the informational email.
Q: Can I bring my own camera to the Meet & Greet?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted. We will have a representative available to assist with taking the photo.
Q: Can I get an autograph with Daya during the meet & greet?
A: Autographs are not included as part of this package, but we promise – the intimacy of the experience will more than make up for the lack of any signatures!
Q: Can I get a solo picture with Daya during the photo opportunity?
A: Due to time constraints, everyone will most likely be organized by the group that they came with for the photo opportunity.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at email@example.com or 888-805-8930. We will walk you through any available options.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?