Dead & Company Fall Tour 2017
Seamless Package and VIP Experience FAQ
Q: Do these packages have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I choose whether I get a General Admission Pit ticket or a Premium Reserved ticket?
A: Yes! You can narrow down your ticket search during the ticket selection process as long as both are options available. Please note, some cities may only offer one ticket type while other cities may offer both GA and Premium Reserved options.
Q: Can I acquire Accessible Seating as part of a CID program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a CID program, please reach out to us at firstname.lastname@example.org or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: How will I know where my seat is located if I select a Premium Reserved ticket?
A: Your seat location will be displayed while going through the purchase process before you complete your purchase. The ticketing system will automatically give you the best seat available with the package at your time of search. If you forget your seat location, you can always refer to your order receipt that you received via email after purchase!
Q: Can I purchase a CID Package at the Box Office?
A: No, CID Packages will not be available for purchase at the Box Office. You must purchase the package online in advance.
Q: Can I call CID Entertainment to purchase packages?
A: No, we are not able to process any orders over the phone, though we are always happy to help walk you through the purchasing process. Guests will need to purchase our packages online following the links on our website.
Q: Can I upgrade to a CID package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors, such as availability, the venue, and date of contact. Please reach out to our Guest Services team at 888-805-8930 to inquire about any upgrade availability and we will be happy to discuss your options with you!
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of having your tickets mailed, printed at home (E-Ticket), or picking them up at Will Call. You will need your tickets in-hand to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you select Will Call as your ticket delivery method, you will need to pick your tickets up from the box office before heading to our check-in.
Q: When can I check in as a CID guest?
A: We will provide the check-in location and time for each show in an informational email that will be sent to the package purchaser approximately one week prior to the concert.
Q: If I’m unable to make it to check-in, how can I receive my merchandise?
A: Almost all merchandise will need to be picked up on-site at our check-in on the day of the show. We are unable to ship out any merchandise that is supposed to be picked up on-site.
Please note, the ‘Steal Your Face’ VIP and ‘Golden Road’ Super VIP commemorative tickets, posters and USB sticks loaded with the audio from the show are exceptions. These specific merchandise gifts will be shipped post-event directly to the original package purchaser.
Q: What does early venue entry mean?
A: Guests will have access to the GA Pit or their reserved seats (depending what ticket type they have) and merchandise shopping before the General Public are let inside the venue.
Q: Is parking included?
A: The Golden Road Super VIP Experience includes (1) parking pass per order*. The Scarlet>Fire Seamless Packages and Steal Your Face VIP Experience packages do not include a parking pass.
*Parking pass is unavailable in New York, NY and Boston, MA
Q: What is a concert host?
A: The concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their items from CID check-in?
A: The original purchaser will check in for all package materials, and they will need to be able to distribute accordingly. Thus, we advise for your whole party to come to check-in at the same time to make it quick and easy.
Q: I no longer have the credit card that was used to purchase my package. Will I still be able to check in for my package?
A: Yes! Please be sure to bring a valid photo ID and a copy of your order receipt to check in.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up the package on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or email@example.com to authorize an alternate pick-up person at least 2 weeks prior to the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: What if I can no longer attend or change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: What if you didn’t answer all of my questions?!
A: Please give our Guest Services team a ring at 888-805-8930 or send an email to firstname.lastname@example.org. We are open from 10AM-6PM ET; 7 days a week!