Dead & Company 2022 VIP Packages FAQs
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Q: How should I make my order? Can I place my order over the phone?
A: We are unable to process any orders over the phone and therefore all packages must be purchased online. You should click the purchase button on our website next to the date you are interested in attending. You will then be directed to another site to make your order – the ticketing agent of the venue.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com immediately after purchase. We will go over any available options.
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Do you have any COVID guidelines?
A: Our program will follow any COVID measures or policies put in place by the tour and the venue. Please continue to check back to the venue website for updates.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up their ticket on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with:
- A photocopy of your photo ID
- A photocopy of the credit card used during the purchase process
- A note authorizing the new guest to check in for your order.
These items can be digital copies or photos on a cellphone. If the new guest has these items, in addition to the show ticket(s), he/she will be able to check in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Q: Can I choose whether I get a General Admission ticket or a Premium Reserved seated ticket?
A: Yes! You can narrow down your ticket search during the ticket selection process if both options are available. Some cities may only offer one ticket type while other cities may offer both GA and Premium Reserved options.
*Please note, all travel packages except Mountain View, CA include general admission tickets only.
Q: What is a General Admission ticket?
A: General Admission tickets, also commonly labeled as “GA”, are tickets that have no specific seats assigned to them and are generally Standing Room Only. “GA Pit” sections are general admission areas that are right in front of the stage. Please note that not all venues will have a pit or a GA area at all, and some venues may be totally GA (without reserved seating). You’ll be able to tell by referring to the venue map in the purchase process for most venues.
Q: What is a Premium Reserved ticket and where will it be located?
A: A Premium Reserved ticket is a seated ticket. The location of your Premium Reserved seat may vary by venue. During the purchase process, you will see the location of your Premium Reserved seat prior to completing the order. Please note: some venues may be entirely GA (General Admission) and have no reserved seating whatsoever. You’ll be able to tell by referring to the venue map in the purchase process for most venues.
Q: Will the early venue entry be timed differently depending on the type of package I purchase?
A: Nope! All VIP ticket holders will have early entry at the same time. Exact details regarding timing and location for the VIP festivities will be sent to all guests in the informational email about one week prior to the show date. To ensure early entry is fair for all guests we are enacting a First Entry Lottery Policy for all VIP guests with GA pit tickets who wish to participate in early entry to the pit.
Q: How are you ensuring early entry is fair for all guests?
A: Starting this summer, On Location is enacting a First Entry Lottery Policy for all VIP Pit ticket holders. This policy will ensure an equal opportunity of First Entry to all who participate. VIP guests with GA tickets can receive a numbered wristband at the VIP Check-In. At a designated time to be announced, a number will be selected at random. The person with this winning number will then become the first person in line for Early Entry to the pit. All other participating guests will line up in numerical order behind that first guest. Check-In will open approximately 2 hours prior to doors, and you will receive a confirmed schedule in an informational email approximately one week before your show date.
Q: Can I purchase a VIP Package at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of selecting your ticket delivery method. If you choose to have your tickets shipped or emailed to you in advance, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please be sure to stop by the venue box office to retrieve your tickets prior to meeting us at VIP check-in. As it gets closer to the event, the purchaser will receive an informational email including the exact time and location for VIP check-in. Please bring valid photo identification and stay tuned for that email!
Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before doors open to the public. We will provide the specific times and check-in location for your show in our informational email that will be sent about one week before the concert. Please refer to those confirmed times when sent to you!
Q: If I’m unable to make it to VIP Check-in during check-in hours, how can I receive my merchandise?
A: All merchandise is delivered on-site except for the posters included in the Golden Road and Steal Your Face ticket packages. For shipped merchandise, a separate email will be sent to you after the show for you to provide us with your preferred mailing address.
For all other merchandise distributed at the show, the VIP details email sent prior to the show date will note when and where to claim your package. If you do not collect your items during the VIP check-in hours listed in the informational email, we are unable to mail the items after the show.
Q: Is VIP parking included?
A: One (1) parking pass is included in the Golden Road Super VIP ticket package only. Please note – this does not indicate that 1 parking pass is included per package. Rather, it is one parking pass per entire order. For instance, if you purchase 4 packages under one order, it will come with (1) parking pass for the group of 4.
Parking is not included with the other package offerings but may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you may have the opportunity to bring the items back to your car before entering the concert venue. We cannot guarantee this, though, as it ultimately depends on venue security prerogatives.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at guestservices@cidentertainment.com to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is an on-site concert host?
A: The concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: Can I use my On Location package for a contest/giveaway or to promote my website/product/event?
A: No. On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
Dead & Company 2022 Travel Packages FAQs
Q: Do the travel packages have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
However, when purchasing a travel package, all persons must be either 18+ or 21+ to check into the hotel. People under the age of 18 or 21 may still occupy a room; but, the person whose name is booked on the reservation must be 18+ or 21+ of age to check in and must present valid photo identification. Please refer to the hotel to view their specific age requirements for check-in.
Q: Do these travel packages come with show tickets?
A: Yes! All travel packages come with either 2 or GA or VIP tickets. You will get the same perks as any other non-travel package guests with the same ticket-type in addition to all the perks you’ll get as a Travel Packager!
Q: Can I purchase a package over the phone?
A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online.
Q: Is there a payment plan for these packages?
A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 5/20/22. If you purchase after 5/20/22, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter into it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.
Q: Where will I receive my tickets?
A: On Location representatives will be at a designated location within the hotel to assist you. Here you can check in, and pick up your tickets, as well as any merchandise or additional items that come with your package. Basically, one-stop check-in for everything!
Please be sure to bring your photo ID and credit card. Although your room is paid for in full, you will need a credit card for any incidentals you may incur. As it gets closer to the event, the package purchaser will receive an informational email with the exact time and location for Travel Package check-in.
Q: Is parking provided at the hotel?
A: Hotel parking is not included in the package. Valet and self-parking are available upon arrival for additional fees.
Our complimentary shuttle transportation is available to and from the venue at Folsom Field. As it gets closer to the event, the package purchaser will receive an email with all of the event details, including the times and locations for the shuttle services.
Q: Can I extend my stay beyond the travel package dates?
A: In order to add additional nights to your travel package, you will need to book those nights directly with the hotel. Please note, the front desk will most likely not have your travel package reservation information yet.
Once you’ve booked the additional night(s), please reach out to our Guest Services team at guestservices@cidentertainment.com with your reservation information and we’d be happy to submit a request to the hotel to link the reservations. While the hotel will always do their best to accommodate, there is a small chance you may have to switch rooms as all additional night requests are based on hotel availability.
Q: Can I use my On Location package for a contest/giveaway or to promote my website/product/event?
A: No. On Location’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from On Location and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at guestservices@cidentertainment.com to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser, and it is up to them to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
