Dead & Company Fall Tour 2019 FAQs
Q: Do these packages have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I choose whether I get a General Admission Pit ticket or a Premium Reserved ticket*?
A: Yes! You can narrow down your ticket search during the ticket selection process as long as both are options available. Please note, some cities may only offer one ticket type while other cities may offer both GA and Premium Reserved options.
Q: Can I acquire Accessible Seating as part of a CID program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a CID program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will walk you through any available options.
Q: How will I know where my seat is located if I select a Premium Reserved ticket?
A: Your seat location will be displayed while going through the purchase process before you complete your purchase. The ticketing system will automatically give you the best seat available with the package at your time of search. If you forget your seat location, you can always refer to your order receipt that you received via email after purchase!
Q: Can I purchase a CID Package at the Box Office?
A: No, CID Packages will not be available for purchase at the Box Office. You must purchase the package online in advance.
Q: Can I call CID Entertainment to purchase packages?
A: No, we are not able to process any orders over the phone, though we are always happy to help walk you through the purchasing process. Guests will need to purchase our packages online following the links on our website.
Q: Can I upgrade to a CID package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors, such as availability, the venue, and date of contact. Please reach out to our Guest Services team at 888-805-8930 or via email at guestservices@cidentertainment.com to inquire about any upgrade availability and we will be happy to discuss your options with you!
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of having your tickets mailed, printed at home (E-Ticket), or picking them up at Will Call. You will need your tickets in-hand to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you select Will Call as your ticket delivery method, you will need to pick your tickets up from the box office before heading to our check-in.
Q: When can I check in as a CID guest?
A: We will provide the check-in location and time for each show in an informational email that will be sent to the package purchaser approximately one week prior to the concert.
Q: When will ‘Loose Lucy’s Lounge’ be open?
A: The hours will vary with each event, though the lounge will be accessible before the show only. Exact times will be sent in the informational email that goes out to purchasers approximately one week prior to the event.
Q: If I’m unable to make it to check-in, how can I receive my merchandise?
A: Almost all merchandise will need to be picked up on-site at our check-in on the day of the show. We are unable to ship out any merchandise that is supposed to be picked up on-site.
Please note, the limited edition, screen printed Dead & Company 2019 Tour Poster for Steal Your Face VIP and Golden Road Super VIP guests are exceptions. These specific merchandise gifts will be shipped post-event directly to the original package purchaser. We will reach out to guests via email closer to the event date to gather their preferred shipping address for these items and guests will be required to provide their address by a specific deadline in order to have those shipped.
Q: Is parking included?
A: The Golden Road Super VIP Experience in Hampton, VA includes one (1) parking pass per order. All other packages do not include a parking pass.
Q: What is a concert host?
A: The concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their items from CID check-in?
A: The original purchaser will check in for all package materials, and they will need to be able to distribute accordingly. Thus, we advise for your whole party to come to check-in at the same time to make it quick and easy.
Q: I no longer have the credit card that was used to purchase my package. Will I still be able to check in for my package?
A: Yes! Please be sure to bring a valid photo ID and a copy of your order receipt to check in.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend or family member pick up the package on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Q: What if I can no longer attend or change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: What if you didn’t answer all of my questions?!
A: Please give our Guest Services team a ring at 888-805-8930 or send an email to guestservices@cidentertainment.com. We are open from 10AM-6PM ET; 7 days a week!
