Dead & Company 2021 FAQs
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COVID-19 Health & Safety Policies FAQs
Q: Do I need to be vaccinated to attend the show?
A: All GA Pit ticket holders will be required to be fully vaccinated for the COVID-19 virus by the date of their show. Proof of vaccination will be required. There are no exceptions to this policy. If you own a VIP package that includes a GA Pit ticket, this policy applies to you as well.
All other attendees of this event are required to have received a negative COVID-19 test within either (48 or 72 hours) hours to attend a majority of the dates of the tour prior to entering the venue OR be fully vaccinated against COVID-19 (GA Pit ticket holders must be fully vaccinated.) In attending the event, you certify and attest that you and all individuals in your party attending the event will abide by the following regulations: All fans will provide printed proof of a negative COVID-19 test within (48 or 72 hours) prior to entering the venue, OR will be fully vaccinated against COVID-19 (at least two weeks after final dose) at the time of the event and provide proof of vaccination – either the original vaccination card or a printed copy of the vaccination card. Unvaccinated fans under 12 years of age, or fans with a valid medical note preventing vaccination, will be required to take a COVID-19 diagnostic test within (48 or 72 hours) before the event and will provide proof of negative result prior to entering the venue. (This does not apply to the GA Pit, as all GA Pit ticket holder must be fully vaccinated, no exceptions.)
Q: What do I need to present to prove I am fully vaccinated?
A: All GA Pit ticket holders will be required to show proof of vaccination prior to entering the GA Pit. Full Vaccination entails having received the single J&J shot, or 2nd Moderna / Pfizer shot 14 days prior to show-date. We encourage all GA Pit ticker holders to download the Bindle App prior to arrival for a quick and easy proof of vaccination. Bindle is a secure app used to quickly verify proof of vaccination. Other ways of providing proof of vaccination include displaying photo proof on your smartphone, or presenting a physical copy of your vaccine documentation along with a corresponding Photo ID. Your vaccine documentation needs to be directly from the healthcare provider that performed the vaccination.
Q: What other steps are you taking regarding COVID-19? Will there be a mask policy, or a social distancing policy?
A: We abide in large part by the venue’s own health and safety policies. Please refer to the venue’s website for specific policies that may be implemented during your show date. Please note: best practices and guidelines from local authorities and The World Health Organization are likely to continue to evolve over the coming months.
General FAQs
Please note, information on FAQs is subject to change.
Q: How should I make my order? Can I place my order over the phone?
A: We are unable to process any orders over the phone and therefore all packages must be purchased online. You should click the purchase button on our website next to the date you are interested in attending. You will then be directed to another site to make your order – the ticketing agent of the venue.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will go over any available options.
Q: Can I choose whether I get a General Admission ticket or a Premium Reserved seated ticket?
A: Yes! You can narrow down your ticket search during the ticket selection process as long as both are options available. Some cities may only offer one ticket type while other cities may offer both GA and Premium Reserved options.
Please note: For all dates on Dead & Company’s 2021 Tour, proof of COVID-19 Vaccination will be required to gain entry to the GA Pit. There are no exceptions to this policy. All other attendees are required to have received a negative COVID-19 test within 48-hours prior to entering the venue OR be fully vaccinated against COVID-19 (GA Pit ticket holders must be fully vaccinated.) Please keep this in mind before purchasing a package as all ticket packages are non-transferable and non-refundable. There are no exceptions to this policy.
Q: What is a General Admission ticket?
A: General Admission tickets, also commonly labeled as “GA”, are tickets that have no specific seats assigned to them and are generally Standing Room Only. “GA Pit” sections are general admission areas that are right in front of the stage. Please note that not all venues will have a pit or a GA area at all, and some venues may be totally GA (without reserved seating). You’ll be able to tell by referring to the venue map in the purchase process for most venues.
Please note: For all dates on Dead & Company’s 2021 Tour, proof of COVID-19 Vaccination will be required to gain entry to the GA Pit. Please keep this in mind before purchasing a package that includes a GA Pit ticket as packages are non-transferable and non-refundable. There are no exceptions to this policy.
Q: What is a Premium Reserved ticket and where will it be located?
A: A Premium Reserved ticket is a seated ticket. The location of your Premium Reserved seat may vary by venue. During the purchase process, you will see the location of your Premium Reserved seat prior to completing the order. Please note: some venues may be entirely GA (General Admission) and have no reserved seating whatsoever. You’ll be able to tell by referring to the venue map in the purchase process for most venues.
Please note: For all dates on Dead & Company’s 2021 Tour, all attendees are required to have received a negative COVID-19 test within 48 or 72-hours prior to entering the venue OR be fully vaccinated against COVID-19 (GA Pit ticket holders must be fully vaccinated.) Please keep this in mind before purchasing a package as all ticket packages are non-transferable and non-refundable. There are no exceptions to this policy.
Q: Will the early venue entry be timed differently depending on the type of package I purchase?
A: Nope! All VIP ticket holders will have early entry at the same time. Exact details regarding timing and location for the VIP festivities will be sent to all guests in the informational email about one week prior to the show date.
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with:
- A photocopy of your photo ID
- A photocopy of the credit card used during the purchase process
- A note authorizing the new guest to check in for your order.
These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest. If you purchased a VIP ticket package including a GA Pit Ticket, proof of vaccination is required for the new guest.
Q: Can I purchase a VIP Package at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of selecting your ticket delivery method. If you choose to have your tickets shipped or emailed to you in advance, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, please be sure to stop by the venue box office to retrieve your tickets prior to meeting us at VIP check-in. As it gets closer to the event, the purchaser will receive an informational email including the exact time and location for VIP check-in. Please bring valid photo identification, and stay tuned for that email!
Q: Is there a payment plan for hotel travel packages packages?
A: Yes, there are payment plans for all travel packages! An initial 60% will be charged upon purchasing your package and the final 40% payment will be automatically deducted on 6/25/21. If you purchase after June 25th, you will be charged for the package in full upon your purchase. Please note: This is an automatic payment plan, meaning you won’t need to choose to enter it – you’re on the plan simply by clicking “purchase.” Please note – additional ticketing or purchase fees may apply.
Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before doors open to the public. We will provide the specific times and check-in location for your show in our informational email that will be sent about one week before the concert. Please refer to those confirmed times when sent to you!
Q: If I’m unable to make it to VIP Check-in during check-in hours, how can I receive my merchandise?
A: All merchandise is delivered on-site except for the posters included in the Golden Road and Steal Your Face ticket packages. For shipped merchandise, a separate email will be sent to you after the show for you to provide us with your preferred mailing address.
For all other merchandise distributed at the show, the VIP details email sent prior to the show date will note when and where to claim your package. If you do not collect your items during the VIP check-in hours listed in the informational email, we are unable to mail the items after the show.
Q: Is VIP parking included?
A: One (1) parking pass is included in the Golden Road Super VIP ticket package only. Please note – this does not indicate that 1 parking pass is included per package. Rather, it is one parking pass per entire order. For instance, if you purchase 4 packages under one order, it will come with (1) parking pass for the group of 4.
Parking is not included with the other package offerings, but may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you may have the opportunity to bring the items back to your car before entering the concert venue. We cannot guarantee this, though, as it ultimately depends on venue security prerogatives.
Q: Can I bring my camera?
A: Typically you can bring your camera phone and/or a standard point-and-shoot, but venues usually prohibit cameras with detachable lenses. Please be sure to reference the prohibited items list on the venue website.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you.
Q: What is an on-site concert host?
A: The concert host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
