Gov’t Mule NYE
Q: Does this package have a minimum age?
A: You must be at least 21 to purchase and attend.
Q: Can I choose where my seat is for the show?
A: You will be able to choose your seat during the purchase process before making payment.
Q: How can I request a certain t-shirt size?
A: We will be reaching out to all purchasers prior to the event to obtain t-shirt sizes via an online survey.
Q: Where will I receive my tickets?
A: We will have a separate VIP check-in for you on the day of the show. This is where you will pick up your tickets and VIP merchandise. As it gets closer to the event, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all VIP activities. Please be sure to bring a valid photo identification.
Q: Is VIP parking included?
A: Parking is not included. Please refer to the venue for more info regarding parking.
Q: When can I check in as a VIP guest?
A: Generally, check-in opens about 2 hours before the main show. More specific times will be announced in the informational email we will send to you about a week before the event.
Q: Is there a secure space that I can leave my VIP merchandise during the show?
A: There will not be additional storage on-site, but VIP check-in will be early enough for guests to check in, received their merch and take them back to your hotel/car before the event.
Q: Can I bring my own camera?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted. Please note – photography will not be permitted during the sound check on 12/30.
Q: Will Gov’t Mule be able to sign autographs on personal items?
A: The band will not be able to sign additional autographs due to time constraints but all packages do include an autographed limited edition Gov’t Mule at the Beacon Theatre poster!
Q: Will there be vegan/vegetarian/gluten-free options at the pre-show buffet?
A: There will be options to accommodate most diets. If you have any specific concerns, feel free to contact our Guest Services Team at 888-805-8930 or via email at firstname.lastname@example.org.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyone’s tickets and merchandise at check-in. They will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: I purchased packages for my friend/family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: Please have the original purchaser contact our Guest Services Team at 888-805-8930 or via email at email@example.com to issue an alternate pick-up for a person or family member attending at least one week prior to show date.
Q: What if I change my mind and don’t want my package?