Gramatik at Red Rocks 2017 FAQs
Q: Does this package have a minimum age?
A: This show is open to guests of all ages. However, you must be 21+ to purchase the “RE:COIL” Backstage Experience.
Q: Where will I receive my tickets?
A: We will have a separate VIP Check-in at the venue box office for you. This is where you will pick up your tickets, VIP credentials, and merchandise. As it gets closer to the event, approximately one week prior, the ticket purchaser will receive an informational e-mail with all of the event details and ticket pickup location.
Q: When can I check in as a VIP guest?
A: Generally check-in opens a few hours before the show. As it gets closer to the event, the ticket purchaser will receive an informational e-mail including exact times and locations for VIP check-in.
Q: How will I receive the merchandise?
A: All merchandise items will be distributed at VIP check-in. More details will be provided in the informational email.
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: Is VIP parking included?
A: Parking is not included. However, parking at Red Rocks is free! We also offer a shuttle service from downtown Denver, for more information go here!
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is an onsite event host?
A: The onsite event host is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at email@example.com or 888-805-8930. We will walk you through any available options.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.