Jake Owen 2018 FAQs
Q: Do these packages have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy may vary with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event. Of course, any cash bar is to be for patrons who are 21 years or older.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930. We will go over any available options.
Q: The packages for my city say they include a “center stage ticket”. Where is a “center stage ticket” located?
A: The field will have 2 General Admission sections. The “center stage” GA section will be in the front. Standard General Admission will be located behind center stage.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option to have your tickets shipped to you, printed at home, held at will call or available on your mobile phone to show at the time of the event. Regardless of how your tickets are obtained, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! As it gets closer to the event, the ticket purchaser will receive an informational email including the exact time and location for VIP Check-in. Please bring valid photo identification, and stay tuned for that email!
Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2-3 hours before doors open. We will provide the specific times and check-in location for your show in our informational email approximately one week before the concert.
Q: Is parking included?
A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you should have the opportunity to bring items back to your car before entering the concert venue. We understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!
Q: When will the pre-show performance take place?
A: The pre-show acoustic performance will take place during the ‘Good Company’ experience, which is included in the ‘Where I Am’ and ‘Good Company’ VIP packages. More specific times and location for the pre-show performance will be announced in the informational email we will send to you about a week before the event. Performance times are subject to change based on the artist’s schedule, but will take place during the scheduled party time. Please note the pre-show acoustic performance may overlap with opening acts on the main stage.
Q: Can I get an autograph from Jake Owen during the meet & greet?
A: Jake will not be signing autographs during the meet & greet due to time constraints.
Q: Can I get a solo picture with Jake Owen during the photo opportunity?
A: Each guest will have the opportunity to take one (1) photo with Jake Owen. You may choose to have an individual photo or a photo with your group, that part is up to you!
Q: Can I bring my own camera to the pre-show party?
A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted. Personal cameras will not be permitted for the photo opportunity with Jake Owen. We will have a representative available to assist with taking this photo.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you.
Q: What is an on-site experience host?
A: The on-site experience host is an extension of our Guest Services team in person at the event. They will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP Check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any other emails correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an incredible time?
A: ABSOLUTELY!
