Q: Does this package have a minimum age?  

A: We adhere to the venue’s age policy. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.   

Q: Can I purchase a package over the phone?  

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. If you have any questions about the purchase process feel free to email us at guestservices@cidentertainment.com. 

Q: Can I acquire Accessible Seating as part of a VIP program?  

A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com immediately after purchase. We will go over any available options.   

Q: Where will I receive my tickets?  

A: During the purchase process, you will have the option of choose to have your tickets shipped to you, printed at home, or available on your mobile phone to show at the time of the event. Regardless of how your tickets are obtained, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! As it gets closer to the event, the ticket purchaser will receive an informational email including the exact time and location for VIP Check-in. Please bring valid photo identification and stay tuned for that email!  

Q: When can I check in as a VIP guest to enter the Pre-Show Lounge?  

A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the show starts. We will provide the specific times and check-in location for your show in our informational email approximately one week before the concert.  

Q: If I’m unable to make it to VIP Check-in during check-in hours, how can I receive my merchandise?   

A: All merchandise must be redeemed on site at our VIP Check-in. Unfortunately, we are unable to ship out any merchandise post-event.  

Q: Is parking included?  

A: Parking is not included with the VIP packages. Please refer to the venue for information regarding parking.  

Q: Can I bring my own camera to the pre-show party?  

A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted. Video recording is strictly prohibited during the VIP event (including the Q&A and Soundcheck) 

Q: Can I upgrade to a VIP package if I already purchased a regular ticket?  

A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services at guestservices@cidentertainment.com to inquire about any upgrade availability, and we’d be happy to discuss your options with you.  

Q: What is an onsite experience host?  

A: The onsite experience host is basically an extension of our Guest Services team present at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.  

Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?  

A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise your whole party to come to VIP Check-in at the same time to make it quick and easy.  

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?  

A: You can do what is called an alternate pick-up! Simply provide the new guest with:    

• A photocopy of your photo ID    
• A note authorizing the new guest to check in for your order. 

These items can be digital copies or photos on a cellphone. If the new guest has these items, in addition to the show ticket(s), they will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.   

Q: Can I get an autograph from Josh Groban? 

A: Autographs and individual photos will not be provided during the VIP experience. While this will be an intimate experience with Josh Groban, time constraints will not allow for autographs and photos outside of the group photo. 

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?  

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.  

Q: What if I change my mind and don’t want my package?  

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.  

Q: Am I going to have an incredible time?  

A: DEFINITELY!