Q: Where will I receive my tickets?
A: We will have a separate VIP check-in for you. This is where you will pick up your tickets, VIP credentials, and additional merchandise. As it gets closer to the event, the ticket purchaser will receive an e-mail with all of the event details, including exact times and locations for the check-in, party and VIP activities.
Q: Can I choose whether I get a GA Pit ticket or a seat in the lower bowl?
A: Yes. You can narrow down your ticket search during the ticket selection process as long as both are available. When GA Pit tickets sell out, then lower bowl seats will be offered according to what is best available.
Q: What is the lower bowl?
A: Arenas generally have a floor, a lower level and an upper level. The lower bowl is located on the lower level of the arena, directly above the floor.
Q: When can I check in as a VIP?
A: Generally check-in typically opens about 2 hours before the band goes on stage.
Q: Will the Backwoods VIP Party Lounge be open when Justin Moore is on stage?
A: The lounge closes at 8pm. Justin will take the stage around 9pm.
Q: When will the Pre-show Acoustic Performance and the Group Photo Opportunity take place?
A: The Pre-show Acoustic Performance and Group Photo will take place during the pre-show party in the Backwoods VIP Lounge. More specific times will be announced in the informational email we will send to you about a week before the event. We advise to arrive as early as possible! Please note the pre-show acoustic perfomance may overlap with the opening acts.
Q: Is the “Off the Beaten Path” VIP Experience 18+?
A: The “Off the Beaten Path” VIP Experience has no minimum age. Of course, the Cash Bar is still 21+.
Q: Is VIP Parking included?
A: Parking is not included. Please refer to the venue for more info regarding parking.
Q: Will Justin Moore be signing autographs?
A: Justin Moore will not be able to sign autographs due to time constraints.
Q: Can I bring my own camera to the Backwoods VIP Lounge?
A: You will be allowed to bring a standard point-and-shoot camera. Camera-phones are acceptable. Cameras with detachable lenses are not permitted. Personal cameras, however, cannot be used during the band photo opportunity. A professional photographer will be taking the group photos.
Q: The people attending the concert with me may be arriving late. How will they get their tickets, merchandise, etc.?
A: The original purchaser will pick up everyones’ tickets, merch, etc. and will have to distribute accordingly. We advise everyone enter the concert all at once.
Q: Can I attend the Pre-Show Party if I do not have a VIP Package? If not, can I upgrade from a regular ticket to a VIP ticket on-site?
A: No, you must have already purchased a VIP package before the event date to gain admittance to the VIP Lounge.
Q: If I want to purchase more than 1 package, how can I ensure that all of seats are next to one another?
A: You can ensure this by purchasing all of those packages in one order. All packages in the same order will include seats right next to one another.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their wristbands on my behalf?
A: Please have the purchaser contact Guest Services at 888-805-8930 to issue a name change to the person or family member attending.
Q: What if I change my mind and don’t want my package?
Q: Am I going to have an amazing time?