Q: Do any of the packages have a minimum age?
A: The age policy for the event varies with each venue. Please refer to the venue age restrictions for each city.
Q: Will there be seating within the private VIP viewing area?
A: There will not be seating in the reserved viewing area. The location of the viewing area will vary from venue to venue.
Q: Where will I receive my tickets and merchandise?
A: We will have a separate VIP check-in for you on the day of the show. This is where you will pick up your tickets, VIP credentials and merchandise. As the event gets closer, the ticket purchaser will receive an informational email with all of the event details including the times and locations for all VIP activities. Please be sure to provide a valid email address and phone number when purchasing, and bring a valid photo identification to VIP check-in.
Q: Is VIP parking included?
A: Parking is not included in the VIP package elements.
Q: Can I bring my own camera to the show?
A: Yes! You will be allowed to bring a standard point-and-shoot camera. All camera phones are acceptable, however, cameras with detachable lenses will not be permitted.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will need to distribute everyone’s tickets accordingly after receiving them from us at will call. The original purchaser must be present at the time of our VIP check-in to pick up all VIP credentials and merchandise. We advise everyone enter the concert all at once.
Q: I purchased packages for my family, but I will not be in attendance. How can they pick up their tickets on my behalf?
A: Please have the purchaser contact Guest Services at 888-805-8930 to issue a name change to a person or family member attending at least one week prior to show date.
Q: I have already purchased a GA ticket but would now like to switch my ticket to a VIP package. How can I do this?
A: Upgrades are not guaranteed, but please reach out to our Guest Services team at 800-594-8499 or firstname.lastname@example.org to inquire about your options.
Q: What if I change my mind and don’t want my package?
Q: Am I going to have an amazing time?