Kelly Clarkson Meaning of Life Tour 2019 FAQs
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event. Please note, all Minute + a Glass of Wine… Bar Experience guests must be at least 21 years of age with valid photo ID.
Q: Can I purchase a package over the phone?
A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930!
Q: Can I choose whether I get a General Admission Pit ticket or a Premium Reserved ticket?
A: Yes! You can narrow down your ticket search during the ticket selection process as long as both are options available. Please note, some cities may only offer one ticket type while other cities may offer both GA and Premium Reserved options.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about accessible seating as part of a VIP program, please reach out to us at guestservices@cidentertainment.com or 888-805-8930 immediately after purchase. We will go over any available options.
Q: Can I purchase a VIP Package at the Box Office?
A: No, VIP Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: How will I receive my ticket?
A: Minute + a Glass of Wine…Bar Experience guests and ‘Whole Lotta Woman’ Club Pit Experience guests will pick-up their concert tickets at our event check-in. ‘Meaning of Life’ Lounge Experience guests and ‘Heat’ Seamless Package guests will have the option to select the delivery method for your ticket during the purchase process. Please be sure to have your ticket in hand the day of show as we will not have any tickets.
Q: Where will my reserved seat at Kelly’s Minute + a Glass of Wine…Bar be located?
A: The reserved seat at Kelly’s Minute + a Glass of Wine…Bar will be located directly at the thrust of Kelly’s stage.
Q: What forms of payment will the VIP bars accept?
A: The cash bar services for the Minute + a Glass of Wine…Bar Experience and the Meaning of Life Lounge will accept cash and credit cards as forms of payment.
Q: Where will I receive my VIP credentials?
A: All VIP credentials will be available for pickup at the venue. As it gets closer to the event, an informational email will be sent with further details regarding time and location. Please be sure to bring valid photo ID to pick up everything.
Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before doors open to the public. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: If I’m unable to make it to VIP Check-in during check-in hours, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. Unfortunately, we are unable to ship out any merchandise post-event.
Q: Is VIP parking included?
A: Yes! One (1) parking pass is included per order for the Minute + a Glass of Wine…Bar Experience. Please note – this does not indicate that 1 parking pass is included per package. Rather, it is one parking pass per entire order. For instance, if you purchase 4 packages under one order, it will come with (1) parking pass for the group of 4. The parking pass will be sent to the original purchaser about 1 week before the show. Please note: the parking pass is not included for every show. Please see your specific show for details.
Q: Can I bring my own camera to the pre-show party?
A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is a concert concierge?
A: The concert concierge is basically an extension of our Guest Services team at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any other emails correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?
A: ABSOLUTELY!
