Kings of Leon 2017 FAQ
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy may vary with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I choose whether I get a General Admission Pit ticket or a Premium Reserved ticket?
A: Yes! You can narrow down your ticket search during the ticket selection process as long as both are options available. Please note, some cities may only offer Premium Reserved seating while other cities may offer both GA Floor and Premium Reserved options. (Not applicable for the ‘Walls’ Seamless Experience – that package includes a Premium Reserved ticket only.)
Q: What is a Premium Reserved Ticket?
A: The Premium Reserved seats will be located in the lower bowl sections, typically in the “wings” where you are closest to Kings of Leon and all of the action.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at email@example.com or 888-805-8930. We will walk you through any available options.
Q: Can I purchase an Experience at the Box Office?
A: No, Experiences will not be available for purchase at the Box Office. You must purchase online ahead of time.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of choosing to have your tickets shipped to you before the show or pick them up at Will Call. If you choose to have your tickets shipped to you, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! If you choose to pick up your tickets at Will Call, you will pick them up from the venue’s box office on the day of the show and then come to our Experience check-in area where you will pick up your credentials and merchandise. As it gets closer to the event the ticket purchaser will receive an informational email including the exact time and location for Experience check-in. Please bring valid photo identification, and stay tuned for that email!
Q: If I’m unable to make it to VIP Check-in, how can I receive my merchandise?
A: All merchandise must be redeemed on site at our VIP Check-in. We are unable to ship out any merchandise post-event.
Q: When can I check in as an Experience guest?
A: While the exact time varies with each show, Experience check-in will generally occur about 2 hours before doors to the public open. We will provide the specific times and check-in location for your show in our informational email about one week before the concert.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you should have the opportunity to bring items back to your car before entering the concert venue. We understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!
Q: Can I bring my own camera to the pre-show experience?
A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted. We will have a professional photographer available for the group photo taken on stage. You’ll have access to the high-quality photos right after the event!
Q: Can I upgrade to an Experience package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services team at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you!
Q: What is an onsite experience host?
A: The onsite experience host is basically an extension of our Guest Services team at the event itself. They will be available for any questions or concerns that may arise during the Experience program.
Q: When do I need to arrive if I purchased the ‘WALLS Come Down’ Fan Experience?
A: For those who purchased the ‘WALLS Come Down’ Fan Experience you must check in promptly at 4:00 PM for the backstage tour and stage photo. There are no exceptions to this.
Q: Will there be food provided as a part of these Experiences?
A: There will not be food as part of the package, but vending should be available during hours of operation.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and they will then be able to distribute accordingly. Thus, we advise for your whole party to come to Experience check-in at the same time to make it quick and easy.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: In order to accommodate this, the original purchaser must contact our Guest Services team at 888-805-8930 or firstname.lastname@example.org to authorize an alternate pick-up person at least 2 weeks before the event date. This authorization will allow a friend or family member to pick up the package on the purchaser’s behalf. All informational emails and correspondence will still go to the original purchaser and it is up to him/her to relay the information to the guest that is attending the event.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an amazing time?