Lindsey Stirling 2018 FAQs
Q: Does this package have a minimum age?
A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.
Q: Can I acquire Accessible Seating as part of a VIP program?
A: Most venues offer accessible seating areas to accommodate their guests. Availability and type of accessible seating tickets will vary based on each venue’s policies and/or the type of event taking place. If you would like to inquire about Accessible Seating as part of a VIP program, please reach out to us at firstname.lastname@example.org or 888-805-8930. We will go over any available options.
Q: Where will I receive my tickets?
A: During the purchase process, you will have the option of choose to have your tickets shipped to you, printed at home, held at will call or available on your mobile phone to show at the time of the event. Regardless of how your tickets are obtained, you will still need to check in with us at the event to ensure you get to take advantage of all the perks that come with your package! As it gets closer to the event, the ticket purchaser will receive an informational email including the exact time and location for VIP Check-in. Please bring valid photo identification, and stay tuned for that email!
Q: When can I check in as a VIP guest?
A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the show starts. We will provide the specific times and check-in location for your show in our informational email approximately one week before the concert.
Q: Is parking included?
One (1) parking pass per order is included in the ‘Brave Enough’ Meet & Greet Experience. Please note – this does not indicate that one parking pass is included per package. Rather, it is one parking pass per entire order. For instance, if you purchase 4 packages under one order, it will come with (1) parking pass. Parking is not included in the Prism Seamless Package or the Something Wild Pre-Show Experience, but parking may be available at the venue. Please refer to the venue’s website for information regarding parking. **Please note not every market will include a parking pass in the ‘Brave Enough’ Meet & Greet Experience, so be sure to check the package elements for your specific show date.
Q: Is there a secure space where I can leave my merchandise during the show?
A: Once you receive everything at check-in, you should have the opportunity to bring items back to your car before entering the concert venue. We understand that it’s not always comfortable to carry around your merchandise during the show – it makes it harder to dance!
Q: When will the pre-show performance take place?
A: The pre-show performance and Q&A will take place during ‘The Arena’, interactive fan party . More specific times and location for the pre-show party will be announced in the informational email we will send to you about a week before the event. Performance times are subject to change based on the artist’s schedule, but will take place during the scheduled party time. Stay tuned for the informational email to learn more!
Q: Can I get an autograph from Lindsey Stirling during the meet & greet?
A: Lindsey will be signing autographs on the premium merchandise gifts for guests of the ‘Brave Enough’ Meet & Greet Experience!
Q: Can I get a solo picture with Lindsey Stirling during the photo opportunity?
A: Yes, if you have the ‘Brave Enough’ Meet & Greet Experience, you will be able to get a solo picture with Lindsey during the meet & greet.
Q: Can I bring my own camera to the pre-show party?
A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted. We will have a representative available to assist with taking the photo.
Q: Can I upgrade to a VIP package if I already purchased a regular ticket?
A: Our ability to upgrade depends on a few different factors – availability, the venue, and date of contact – but please reach out to our guest services at 888-805-8930 to inquire about any upgrade availability, and we’d be happy to discuss your options with you.
Q: What is an on-site experience host?
A: The on-site experience host is basically an extension of our Guest Services team present at the event itself. He/she will be available for any questions or concerns that may arise during the VIP program.
Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?
A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP Check-in at the same time to make it quick and easy.
Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?
A: You can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any other emails correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.
Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?
A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our purchase policy for more detail.
Q: What if I change my mind and don’t want my package?
A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.
Q: Am I going to have an incredible time?