Lindsey Stirling 2020 South America Tour FAQs

Please note, information on FAQs is subject to change.

Q: Does this package have a minimum age?

A: Most shows are open to guests of all ages. However, the age policy varies with each venue. You can typically find the age policy via the “more information” button on the ticketing page, but if it is not there, you may also refer to the venue’s website for details regarding your specific event.

Q: Can I purchase a package over the phone?

A: Unfortunately, we are unable to process any orders over the phone and therefore all packages must be purchased online. However, we’re happy to help walk you through the purchasing process if you’d like to give us a ring at 888-805-8930.

Q: Does the Lindsey Stirling Meet & Greet Experience Upgrade include a show ticket?

A: No. The Lindsey Stirling Meet & Greet Experience Upgrade does not include a ticket to the show. You must have a ticket to see Lindsey Stirling to purchase this Meet & Greet Experience Upgrade.

Q: Can I purchase a VIP Upgrade Package at the Box Office?

A: No, VIP Upgrade Packages will not be available for purchase at the Box Office. You must purchase online ahead of time.

Q: When can I check in as a VIP guest?

A: While the exact time varies with each show, VIP check-in will generally occur about 2 hours before the main show starts. We will provide the specific times and check-in location for your show in our informational email about one week before the concert. Please refer to those confirmed times when sent to you!

Q: If I’m unable to make it to VIP Check-in during check-in hours, how can I receive my merchandise?

A: All merchandise must be redeemed on site at our VIP Check-in. Unfortunately, we are unable to ship out any merchandise post-event.

Q: Is VIP parking included?

A: Parking is not included with this package, but parking may be available at the concert venue. Please refer to the venue’s website for more information regarding parking.

Q: Is there a secure space where I can leave my merchandise during the show?

A: Once you receive everything at check-in, you may have the opportunity to bring the items back to your car before entering the concert venue. We cannot guarantee this, though, as it ultimately depends on venue security prerogatives.

Q: When will the pre-show performance take place?

A: The pre-show performance will take place prior to the main concert. More specific times and locations will be announced in the informational email we will send to you about a week before the event.

Q: What is the private performance going to be like?

A: It will be a small performance with just Lindsey Stirling and her violin! In one word: intimate.

Q: Can I get an autograph with Lindsey Stirling during the meet & greet?

A: Autographs are not available during the meet & greet! That being said, a signed merchandise gift is included with your Upgrade purchase. 

Q: Can I bring my own camera to the pre-show party?

A: You can bring your camera phone and/or a standard point-and-shoot, but any cameras with detachable lenses will not be permitted. 

Q: Can I upgrade to a VIP package if I already purchased a regular ticket?

A: Yes! You can purchase one of our VIP Upgrades from our page. Please note: these upgrades DO NOT include actual tickets to the show. In order to access the VIP program, you will need to have your show ticket handy at check-in.

Q: The people attending the concert with me may be arriving late. How would they get their tickets, merchandise, etc.?

A: The original purchaser will check in for all package materials, and he/she will then be able to distribute accordingly. Thus, we advise for your whole party to come to VIP check-in at the same time to make it quick and easy.

Q: Can I use my CID package for a contest/giveaway or to promote my website/product/event?

A: No. CID Entertainment’s trademarks, intellectual property, tickets and other offerings may NOT be used for advertising, promotions, auctions, contests, sweepstakes or any commercial purpose, without express written consent from CID and its partners. Please see our Purchase Policy for more detail. 

Q: I purchased a package as a gift, but I will not be in attendance. How can my friend and family member pick up their ticket on my behalf?

A: You can do what is called an alternate pick-up! Simply provide the new guest with a photocopy of your photo ID, a photocopy of the credit card used during the purchase process, and a note authorizing the new guest to check in for your order. These items can be digital copies or photos on a cellphone. As long as the new guest has these items, in addition to the show ticket(s), he/she will be able to check-in for the order without you being present. Please note that the informational email regarding check-in (and any additional email correspondence from us) is sent to purchasers only, so you will need to forward any emails to the new guest.

Q: What if I change my mind and don’t want my package?

A: All packages are non-refundable. Please refer to the Purchase Policy for complete details.

Q: Am I going to have an amazing time?

A: ABSOLUTELY!